Client Success Manager

Frequence Inc.; United States; Remote; USD 65,000 - 100,000; Full time

Job summary

Frequence Inc. seeks a Client Success Manager to enhance client satisfaction and drive growth in the media sector. The role involves leading client communication, providing digital strategy support, and fostering robust relationships. Candidates should possess a Bachelor’s degree and have several years of experience in digital sales.

Benefits

Health and well-being benefits

401(k) savings plan

Comprehensive employee benefits package

Qualifications

• 2-3+ years in digital sales or support at a media organization.
• Familiarity with advertising and marketing concepts.
• Ability to manage work autonomously.

Responsibilities

• Develop relationships through training and communication.
• Coordinate with internal teams and troubleshoot issues.
• Analyze platform usage trends to drive adoption.

Skills

Problem-solving

Communication

Relationship building

Digital marketing

Education

Bachelor's degree or equivalent work experience

Job description

Frequence is the only end-to-end platform for media companies and agencies to grow and automate their advertising sales and operations while integrating owned and operated media. Through its full-stack proposal, workflow, and campaign-management software, Frequence drives revenue with best-in-class tools to sell, optimize, and report omnichannel advertising campaigns.

Frequence is a Madhive Company. Madhive is the leading independent and fully customizable operating system built to help local media organizations build profitable, differentiated, and efficient businesses.

Learn more about how Madhive and Frequence work together here.

As a Client Success Manager, you will drive success and own the client lifecycle of our valued clients by providing digital strategy, sales support, campaign management, consultation and training to clients in the traditional media space (print, outdoor, cable, broadcast, and radio). This position requires occasional travel to client locations (~10-20% of the time). You will use your experience in digital advertising and your ability to build strong partnerships with your clients to drive the adoption of our SaaS platform and media services. In addition to focusing on client satisfaction and driving renewals, the CSM must also have long term perspective and vision as the trusted advisor for our clients.

What You Will Do:

• Develop and build relationships with your clients by delivering outstanding training, communication, and problem-solving experiences

• Lead and own the communication between our company and all levels of your client’s sales organization

• Build and maintain the day to day communication process for your clients

• Coordinate with internal teams to troubleshoot issues and formulate solutions

• Drive adoption and revenue by developing a deep understanding of your client’s business needs and proactively communicate opportunities for partnership growth

• Collaborate closely with internal teams across the organization to share knowledge and ensure ongoing successful delivery of our platform/services to all our clients.

• Identify trends and develop insights from data analysis of platform usage

• Become an expert in our platform, technology development roadmap, and the digital advertising competitive landscape in order to engage in productive discussions both internally and externally

Who You Are:

• Bachelor's degree or equivalent work experience.

• 2-3+ years of successful experience in a digital sales or digital support capacity at a cable, broadcast, outdoor, or print organization

• Solution-focused with a high degree of ownership

• Strong familiarity with advertising and digital marketing concepts and terminology

• Ability to manage and prioritize work with a high degree of autonomy

• A great co-worker with a strong interest in adding to our company culture and contributing to a positive work environment

Compensation

The compensation range for this role is $65,000 - $100,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

We support each member of the Frequence team with a comprehensive employee benefits package including health and well-being benefits, retirement contributions, 401(k) savings plan, and much more. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Why Frequence?

Frequence is a dynamic, diverse, innovative, and friendly place to work. We embrace our differences and believe they fuel our creativity. We come from varied backgrounds and think that’s important. Whether it’s taking ideas from previous lives and applying them in different ways or creating something completely new, we are all trail-blazing team players who think big and want to make an impact.

We are committed to cultivating a culture of inclusion and collaboration. We welcome diversity in education, culture, opinions, race, ethnicity, gender identity, veteran status, religion, disability, sexual orientation, and beliefs.

Please be advised that we will NOT be using third-party recruiting agencies for this search.