Client Success Manager

AXIOM PROFESSIONALS LLC; Spring (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Axiom Medical is seeking a Client Success Manager for the Main The Woodlands, TX site. You will lead the Client Services team to ensure professional and efficient customer service and to support issue resolution across accounts.

You will coordinate with department leaders, assist with client onboarding, and mentor staff to ensure consistent service delivery. The role requires strong communication and problem-solving skills.

Qualifications

• At least three years of experience in customer service management or client services.
• Experience managing a team and coordinating across departments.
• Strong communication and problem-solving skills.

Responsibilities

• Lead the Client Services team to ensure timely, high-quality service.
• Direct and coordinate Client Success Representative activities.
• Coordinate with operational leaders to address client feedback and service needs.
• Partner with Implementation during onboarding and transitions.
• Review complaints and recommend timely resolutions.
• Serve as first point of escalation for client-related questions.
• Mentor and train new Client Success Representatives.

Skills

Customer service management

Team leadership

Client onboarding

Issue resolution

Job description

Job Details

Job Location: Main - The Woodlands, TX 77380

Position Type: Full Time

Travel Percentage: None

Job Shift: Day

Duties:

The Client Success Manager is an integral member of Axiom Medical’s Client Success Department. This role is responsible for leading the Client Services team, overseeing the professional and efficient completion of customer service functions, supporting client issue resolution, and ensuring client feedback is communicated to the appropriate operational leaders. The Client Success Manager also performs additional duties and responsibilities as assigned by the Vice President of Revenue and Account Management.

Essential Functions:

• Maintain the ability to perform all Client Success Representative responsibilities, including managing client accounts as needed and providing coverage when team members are out of the office.
• Direct and coordinate Client Success Representative activities related to any product or service offered by Axiom Medical.
• Coordinate with Axiom Medical operational leaders to provide client feedback, elevate service needs, and support coordinated resolution of client concerns.
• Partner with the Implementation Department to provide Client Success Representative support during client onboarding, transitions, or other implementation-related needs.
• Review complaint findings, assess the nature and complexity of each complaint, and recommend appropriate responses to ensure timely and accurate resolution.
• Serve as the first point of escalation for Client Success Representatives when they need guidance, issue resolution support, or direction on client-related questions.
• Train, mentor, and support new Client Success Representatives and other designated staff to ensure consistent service delivery and adherence to department expectations.

QualificationsQualifications:

The successful candidate should have at least three years of relevant experience in customer service management, client services, account support, or a related field, or an equivalent combination of education and experience.

Physical Requirements:

• Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.
• Specific vision abilities required by this job include close vision due to computer work.
• Light to moderate lifting is required.
• Ability to manage the physical and scheduling demands of travel.
• Regular, predictable attendance is required.

Additional Information:

Must be willing to travel up to 25%.