Strategic Client Success Leader

Francisco Partners; Raleigh (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Veradigm in the United States is seeking a Senior Client Success Manager to serve as the primary client contact and lead complex cross-functional initiatives. You will align product releases with strategic priorities, manage executive dashboards, and drive improvement plans across teams.

Experience includes 10+ years in client-facing roles, with 2-3 years at expert level, and a strong focus on strategic thinking, advocacy, and analytics within healthcare technology services.

Qualifications

• Bachelor's Degree or equivalent Technical / Business experience

Responsibilities

• Serves as the primary operational contact point with the client to ensure an extraordinary experience with Veradigm products and services
• Leads highly complex collaborations of client and Veradigm teams to ensure alignment and agreement to goals and supporting action plans
• Maintains internal client updates using Client Spotlight and required reporting mechanisms
• Creates/maintains somewhat highly client facing executive dashboard for monthly operational review
• Facilitates Strategic Roadmap Planning for highly complex current and future projects - aligning Veradigm solution releases with client strategic priorities
• Ensures oversight, visibility, and tactical coordination of highly complex Veradigm Services Initiatives
• Delivers client communications on potential business-impacting items, including Industry/Veradigm news, release plans, planned outages, and Major Incidences
• Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
• Supports client participation in Voice of Customer processes such as KLAS and CSAT, including providing invitations, reviewing feedback, and creating/driving improvement action plans
• Identifies and grows reference accounts, including sharing client success stories and outcomes improvements
• Participates actively in client Quarterly Business Reviews (QPRs)
• Provides consultative insights into the client growth plan led by the AOE
• Provides support to resolve highly complex financial or contractual disputes, including concessions, terminations, and unfunded project requests
• Facilitates highly complex discussions on the resolution of non-disputed A/R issues where Veradigm finance is unable to make forward progress using normal processes
• Drives client prioritization with escalated issues in support
• Mentors/provides guidance to less experienced Client Success Managers

Skills

Strategic Thinking

Client Health Awareness

Client Advocacy

Market Awareness

Client Expectations Management

Initiative

Analytical Proficiency

Education

Bachelor's Degree or equivalent Technical / Business experience

Job description

Veradigm in the United States is seeking a Senior Client Success Manager to serve as the primary client contact and lead complex cross-functional initiatives. You will align product releases with strategic priorities, manage executive dashboards, and drive improvement plans across teams.

Experience includes 10+ years in client-facing roles, with 2-3 years at expert level, and a strong focus on strategic thinking, advocacy, and analytics within healthcare technology services.