Client Success Manager

RYNO Strategic Solutions, LLC; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote-first culture

Performance based bonuses

Medical, Dental, Vision, and Life

401(k) matching

6 weeks paid parental leave

Tuition reimbursement

Wellness stipend

Monthly data stipend

Paid vacation and sick time

11 paid holidays

Birthday holiday

Employee Assistance Program

Leadership opportunities

Anniversary rewards

IDEA Committee

Awesome team merch

Job summary

RYNO Strategic Solutions, LLC seeks a Client Success Manager to drive client relationships, growth, and retention. You will craft strategic marketing plans, guide cross‑functional teams, and optimize campaigns to deliver measurable ROI.

This role emphasizes revenue growth, client advocacy, and cost optimization across multiple channels. Join a remote‑first culture with flexible work options, performance bonuses, and comprehensive benefits while you help home service clients grow their businesses

Qualifications

• 3+ years in account management at a fast‑growing digital marketing agency.
• Strong communication, presentation and client relationship skills.
• Hands‑on experience with Paid Media/SEO and data interpretation.

Responsibilities

• Develop and oversee customized marketing strategies aligned with client goals.
• Define and drive marketing strategy for each client.
• Communicate with clients weekly via phone/email/Zoom and manage projects.
• Analyze data from ad platforms and GA4 to deliver actionable insights and reports.
• Foster relationships with strategic partners to ensure satisfaction and retention.
• Grow services and revenue within existing accounts.
• Generate client referrals and new business opportunities.
• Collaborate with analysts/strategists to align with client goals.
• Mentor Client Success Coordinators and stay ahead of industry trends.

Skills

Account management

Communication

Presentation

Interpersonal skills

Revenue growth

Problem solving

Education

Digital marketing certifications (GA4 / Google Ads)

Tools

Microsoft Ads

Google Ads

Google Local Services Ads

Google Analytics 4

Job description

Who We Are

RYNO Strategic Solutions is an innovative, full-service digital marketing company with 200+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission

We Exist to Grow Your Business...PERIOD.

Our Values

• We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value.
• We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.
• We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
• We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.
• OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time.

Summary of Position

We are seeking a passionate and driven Client Success Manager to join our growing team. In this role, you will be the primary point of contact for our valued clients, responsible for building strong relationships and fostering retention. Your key focus will be on growing client revenue through the development and execution of strategic marketing plans in collaboration with our internal expert teams. You will guide the strategic direction for your clients, helping them generate leads and optimize marketing costs while differentiating their brands in the market. Your ultimate goal is to become a trusted advisor, ensuring client satisfaction and exceeding expectations to establish long‑lasting partnerships.

Position Responsibilities

• Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals
• Define and drive the marketing strategy for each client
• Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system
• Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports
• Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention, acting as a trusted advisor
• Expand client relationships by growing services delivered and revenues generated within your accounts
• Generate client referrals that result in new RYNO clients
• Collaborate cross‑functionally with analysts/strategists, and additional team members to ensure alignment with client goals
• Stay at the forefront of industry trends, continuously learning and integrating cutting‑edge marketing strategies and tactics
• Mentor Client Success Coordinators
• Build strong relationships with both clients and the RYNO team
• Additional job duties as assigned by management

• 3+ years of account management experience in a fast‑growing digital marketing agency, with a strong background in client‑facing roles. Franchise client‑facing or private equity client‑facing experience a plus.
• Experience driving revenue growth by securing new client business and upselling solutions
• Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams
• Hands‑on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4
• Expert in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams)
• Proven experience in an agency environment, successfully managing multiple client accounts and adapting to fast‑paced workflow
• Strong work ethic with a commitment to delivering results and helping businesses grow
• Strong ability to solve complex problems and resolve conflicts proactively
• Ability to thrive in a fast‑paced environment with tight deadlines
• Preferred but not required: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)

The total compensation for this salaried nonexempt opportunity includes a competitive base salary range, plus the potential for quarterly bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.

We’ve got you covered!

RYNO is proud to offer a variety of benefits to support employees and their families, including:

• Remote-first culture with flexible work options
• Performance based bonuses to reward excellence
• Medical, Dental, Vision, and Life Insurance
• 401(k) matching to help you plan for your future
• 6 weeks of paid parental leave for new parents
• $2,000 annual tuition reimbursement for continued education
• Wellness stipend to support your health and fitness
• Monthly data stipend to support your remote work environment
• Paid vacation and sick time off for work-life balance
• 11 paid holidays to enjoy throughout the year
• Paid days for You to rest and recharge
• Paid birthday holiday to celebrate your special day
• Comprehensive Employee Assistance Program for personal support
• Leadership and career advancement opportunities
• Anniversary rewards to celebrate milestones
• Inclusion, Diversity, Equity & Access (IDEA) Committee
• Awesome team merch!

About RYNO Strategic Solutions

RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data‑driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.