Client Success Manager

Dnpphoto; Northern (KY); Hybrid; USD 50,000 - 60,000; Full time

Job summary

DNP Imagingcomm America Corporation, based in Concord, NC, seeks a Client Success Manager to drive sales of dye-sublimation ribbons and related products in the Americas. You will manage relationships, coordinate production, and ensure customer satisfaction with timely follow-ups on payments.

The role requires strong communication, a bachelor’s degree or equivalent, and willingness to travel domestically and internationally to expand markets.

Qualifications

• Bachelor degree in Business Administration or equivalent experience.
• Strong knowledge of personal computer and Microsoft software products.
• Strong aptitude for evaluating technical information.
• Excellent written and oral communication skills.
• Ability to travel when necessary to develop markets/sales aggressively.
• Must be able to complete tasks, including paperwork, within specified time and in a professional manner.

Responsibilities

• Coordinate production efforts, delivery of products, quality and customer satisfaction, and follow up of customer payment.
• Develop positive relationships with assigned customers.
• Identify customer needs, establish buying influences, budgets and purchasing criteria.
• Provide accurate sales forecasts and sales reporting.
• Prepare estimates and contracts with customers and overcome objections to sale closure.
• Document all customer interactions and inform management and other departments when necessary.
• Develop sales presentations for customers and executives as requested.
• Develop new customers and markets, contact potential customers.
• Secure payments from customers.
• Research market for products and new products.
• Travel domestically and internationally to visit customers and promote products.

Skills

Sales experience

Customer relations

Microsoft Office

Communication skills

Travel willing

Education

Bachelor in Business Administration

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Success Manager

Full Time Concord, NC, US

Salary Range: $50,000.00 To $60,000.00 Annually

Job purpose

Execute Sales Strategy by selling thermal transfer ribbons and dye-sublimation ribbons in North and South American markets. Conduct market research for dye-sublimation ribbons, and other DNP products such as card and hologram products.

Duties and responsibilities

• Communicate with customers, and DNP (Japan) and IMS America, to coordinate production efforts, delivery of products, quality and customer satisfaction, and follow up of customer payment.
• Develop positive relationships with assigned customers.
• Identify customer needs, establish buying influences, budgets and purchasing criteria.
• Provide accurate sales forecasts and sales reporting.
• Prepare estimates and contracts with customers. Overcome objections to sale closure.
• Properly document all customer interactions and inform management and other departments when necessary.
• Develop sales presentations for customers and Executives as requested.
• Develop new customers and markets, contact potential customers.
• Secure payments from the customers.
• Research market of products described above, or any new products.
• Travel domestically and internationally as required to visit existing and potential customers to promote products.
• Additional duties as assigned by management.

Qualifications

• Preferred: Bachelor degree in Business Administration or equivalent experience.
• Strong knowledge of personal computer and Microsoft software products.
• Strong aptitude for evaluating technical information.
• Excellent written and oral communication skills.
• Ability to travel when necessary to develop markets/sales aggressively.
• Must be able to complete tasks, including paperwork, within specified time and in a professional manner.

Supervisory Responsibilities

None

Physical Demands

• Must be able to sit/stand for 8 hours
• The ability to use arms/hands/fingers to feel and reach
• Be able to bend/stoop/kneel as needed
• Must be able to hear and talk to communicate with customers
• Must be able to push/pull/ lift at least 45 lbs. individually and 50 lbs. with the help of a team member.
• Ability to work in an office setting, and spend primary working hours at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Safety Requirements

Ability to wear required PPE if in any manufacturing area.

DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world’s largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer’s specific business goals and objectives—backed by the quality and reliability today’s customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available atwww.dnpphoto.com/en-us/ .

DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.