Client Success Manager

Cafeteria, Inc.; New York (NY); Remote; USD 80,000 - 140,000; Full time

Job summary

An innovative company is seeking a Client Success Manager to enhance client relationships and streamline sales processes. This role is perfect for someone who thrives on collaboration and has a passion for consumer engagement. You will lead client onboarding, ensuring smooth transitions while leveraging data-driven insights to foster long-term partnerships. The ideal candidate will possess exceptional organizational skills and a knack for identifying growth opportunities. Join a dynamic team that values authenticity and creativity, and contribute to a culture that prioritizes quality of life and diversity.

Benefits

Flexible Work Hours

Remote Work Opportunities

Diversity and Inclusion Initiatives

Professional Development Programs

Qualifications

• 5+ years in sales operations or account management in media or SaaS.
• Strong organizational skills and a consumer-obsessed mindset.

Responsibilities

• Lead client onboarding and ensure seamless transitions.
• Analyze metrics and client feedback for actionable solutions.

Skills

Sales Operations

Account Management

Project Management

Relationship Management

Communication Skills

Organizational Skills

Active Listening

Education

Bachelor's Degree

Tools

CRM Tools

Data Analytics Platforms

Job description

Sales · Full time / New York, NY / Remote

We are a high growth company at the center of culture, consumers and technology. We envisioned [cafeteria] as the first production platform for generation teen. [cafeteria] enables teens to shape the brands they love, earn for their insights, and start building career skills. We empower teens and companies to work together.

For enterprises, we deliver zero-party data at the speed of culture. Insights are direct, voiced, and always on. [cafeteria] is where generation teen can be brilliant.

About the Role

We are seeking a Client Success Manager to help streamline sales processes, lead seamless client onboarding, and bring a creative edge to data-driven insights and long-term partnerships. This role combines organization, active listening, and relationship management, making it ideal for someone equally passionate about consumers and brands. Success in this role requires excelling in collaboration, mastering project management, and leveraging keen listening skills to uncover opportunities to grow accounts and drive meaningful impact.

Core Requirements

• 5+ years in sales operations, account management, or project management, preferably in media, SaaS, or marketing.
• Proven experience managing client onboarding and driving seamless implementation.
• Strong organizational skills with the ability to juggle multiple priorities and deliver results.
• A consumer-obsessed mindset, with a passion for creating mutual value for clients and Generation Next.
• Exceptional relationship-building and communication skills.
• Proficiency in CRM tools and data analytics platforms.
• A collaborative team player who thrives in cross-functional environments, building strong relationships across teams to ensure aligned goals and shared success.

Responsibilities

• Lead client onboarding, ensuring seamless transitions and alignment with key metrics.
• Listen actively to client and team feedback, ensuring their needs are understood and integrated into impactful solutions.
• Keep projects on track and moving forward, balancing big-picture with fine attention to detail.
• Maintain clear, organized records of client activities across teams.
• Identify and act on opportunities to grow accounts through deeper engagement.
• Analyze metrics and client feedback to refine partnerships and deliver actionable solutions.

Pay Range

USD $80,000.00 – $140,000.00 /Yr.

About You

You’re organized, creative, and take attention to detail to the next level. A data-driven professional, you excel at managing projects with precision while delivering exceptional, white-glove client experiences. You thrive on identifying growth opportunities and crafting innovative, solution-focused strategies that align with the pulse and pace of culture.

How We Operate

We are NYC-based, currently operating remote. We have a strong preference for candidates in or near NYC, with the ability to meet in person periodically. Remote candidates will be considered, but the ability to operate in ET and collaborate in real time is a must.

We hire talented, passionate people from all backgrounds and are committed to maintaining a diverse, thoughtful culture. We believe in compensating our people well, doing our best work, and prioritizing quality of life.

Our Culture

Good People, Great Things. The quality of our team defines our ability to create the next business that matters. We bet on remarkable people. Talent and temperament look the same in the mirror.

Be Insanely Authentic. Authenticity is the best competitive advantage. We will find the best teams, real users, and the right customers by uniquely expressing ourselves. Being yourself is a game changer.

Grow Responsibly. We take the time to shape ourselves thoughtfully and carefully. Work ethic is just as important as working ethically.

Consistency is Genius. To a great mind, nothing is too small. We want to learn and grow a little bit every single day. Big trees grow slowly.

Dream in Years, Plan in Months, Ship Daily. With this mindset, our best work is always ahead of us.

[cafeteria] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.