Senior Customer Success Manager

Freddie Mac; New York (NY); Remote; USD 95,000 - 120,000; Full time

Job summary

A leading company in Marketing Technology is seeking a Customer Success professional with extensive experience in B2B SaaS. This role involves aligning client goals with business capabilities, leading onboarding processes, and fostering strong client relationships. With a generous salary range and robust benefits package, this role offers an exciting opportunity for career development and remote work flexibility.

Benefits

100% coverage of medical premiums

Flexible PTO

Generous parental leave

Annual professional development stipend

Qualifications

• 5+ years in Customer Success, Consulting, Sales, or Strategic Account Management roles preferred in B2B SaaS.
• Strong analytical background with experience in Excel.
• Proven ability to manage multiple enterprise or large SMB clients.

Responsibilities

• Partner with marketing and business leaders to align goals with employer's capabilities.
• Lead onboarding and data integration for client success.
• Build and maintain trusted relationships with clients across stakeholders.

Skills

Analytical skills

Relationship building

Presentation skills

Education

Bachelor's degree in a technical or quantitative field

Tools

CRM (Salesforce)

BI tools

Project management tools (Taskray or similar)

Job description

Employer Industry: Marketing Technology

Why consider this job opportunity:
- Salary range from $95,000 to $120,000, commensurate with experience
- 100% coverage of medical premiums for you and your family
- Flexible PTO to ensure you are well-rested and productive
- Generous parental leave and additional wellness stipends for remote work
- Annual professional development stipend to support your growth
- Opportunity to work with high-growth venture-backed companies and leading enterprise brands

What to Expect (Job Responsibilities):
- Partner with marketing and business leaders to align their goals with the employer's capabilities, translating strategic vision into actionable plans
- Lead onboarding and data integration to ensure long-term client success
- Build and maintain trusted relationships with clients across technical and executive stakeholders
- Own customer success plans, renewal strategies, and identify expansion opportunities by demonstrating platform value
- Drive adoption of new features and optimize platform usage to achieve client lifecycle and retention goals

What is Required (Qualifications):
- 5+ years in Customer Success, Consulting, Sales, or Strategic Account Management roles, preferably in B2B SaaS, CDP, or MarTech
- Strong analytical background with experience in Excel and BI tools
- Familiarity with CRM (Salesforce) and project management tools (Taskray or similar)
- Bachelor's degree in a technical or quantitative field (Engineering, Mathematics, Economics, etc.) or a marketing degree
- Proven ability to manage multiple enterprise or large SMB clients with varying levels of maturity and needs

How to Stand Out (Preferred Qualifications):
- Experience working in technically complex customer environments; SQL skills are a plus
- Comfortable navigating modern data infrastructure (Snowflake, Redshift, BigQuery)
- Strong business acumen and experience building strategic client plans
- Outstanding communication, presentation, and relationship-building skills
- Ability to operate independently and lead cross-functional collaboration

#MarketingTechnology #CustomerSuccess #RemoteWork #ProfessionalDevelopment #CareerOpportunity

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."