Client Success Manager

Acumen Technology; Nashville (TN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance (medical & dental) +$

401k matching

Hybrid schedule

Fun company culture

Family vacation bonus

Family leave

Well-stocked kitchen

Job summary

Acumen Technology in Nashville is seeking a Client Success Manager who values the client experience as highly as operational know-how. You will build relationships, lead strategic reviews, and coordinate with internal teams to ensure client satisfaction while supporting a hybrid work setup with work-from-home flexibility.

The role emphasizes strong communication, problem-solving, and a proactive attitude to drive customer success within the IT services domain.

Qualifications

• Experience in a client-facing role, preferably in IT.
• Strong communication and interpersonal skills.
• Excellent problem-solving and critical-thinking abilities.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office and CRM software.
• Positive, proactive attitude focused on customer success.

Responsibilities

• Build and maintain strong relationships with assigned clients and understand their business needs.
• Schedule and lead regular strategic technology review meetings with clients.
• Identify and address client concerns and ensure timely resolution.
• Coordinate with internal teams to prioritize client requests and projects.
• Contribute to ongoing improvement of client success processes and procedures.
• Collaborate with Sales to identify upsell and cross-sell opportunities.

Skills

Client-facing experience

IT industry knowledge

Communication skills

Interpersonal skills

Problem-solving

Time management

Attention to detail

Microsoft Office Suite proficiency

CRM software proficiency

Customer success mindset

Tools

CRM software

Microsoft Office Suite

Job description

Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that the client’s experience is as important as knowing the right buttons to press, and that you can have fun while you work.

Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Our work from anywhere, have fun everywhere environment makes us one of the best places to work in Middle, TN. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs.

Your responsibilities as a Client Success Team member will include:

• Building and maintaining strong relationships with assigned clients, understanding their business needs, and providing exceptional customer service.
• Scheduling and leading regular Strategic Technology Review meetings with assigned clients
• Proactively identifying and addressing client concerns and issues, and ensuring timely resolution.
• Working closely with internal teams to coordinate and prioritize client requests and projects.
• Contributing to the ongoing improvement of client success processes and procedures.
• Collaborating with the Sales team to identify upsell and cross-sell opportunities within assigned client base.

Work From Home/In Office:

Acumen Technology is a hybrid workplace, and we support a work from home environment. We provide a budget for all the technology you’ll need for a comfortable work from home office. We also have in-office days because we love the collaboration and comradery that allows.

Acumen’s Commitment to our Employees:

We will do everything we can to aid your growth in the IT field, while having fun along the way. Wherever life takes you, we want Acumen to have helped you get there.

Acumen Technology Core Values:

• Intentional Everything
• Deliver with Confidence & Passion
• I've Got Your Back
• Adapt & Overcome
• Do IT Right.

To excel in this role, you should have:

• Prior experience in a client-facing role, preferably in the IT industry.
• Strong communication and interpersonal skills to effectively engage and build relationships with clients.
• Excellent problem-solving and critical-thinking abilities.
• Ability to manage multiple priorities and work under tight deadlines.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite and CRM software.
• A positive and proactive attitude, with a passion for customer success.

• Prior experience in a client-facing role, preferably in the Technology industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving and critical-thinking abilities.
• Ability to manage multiple priorities and work under tight deadlines.
• Strong attention to detail and organizational skills.

• 100% employer paid health insurance (medical and dental) and first $1,000 of qualified medical expenses covered
• Consistently recognized as a Best Place to Work by Nashville Business Journal
• Company Matching 401k
• Flexible hyrbid schedule
• Fun working environment and culture with regular activities both for employees and their families
• Family vacation bonus at 5th year
• Family Leave (Maternity, Paternity)
• Well Stocked Kitchen with Food & Snacks