Client Success Manager

Selerix Systems, Inc.; Indianapolis (IN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

4 weeks PTO

9 paid holidays

401K (with match)

Basic Life

Long-Term Disability

Job summary

Selerix Systems, Inc. in Indianapolis, IN seeks a Client Success Manager to manage our end-to-end solution and serve as the primary client contact. You will gather requirements and support implementation of benefits enrollment, payroll integration, and carrier transmission.

The role emphasizes delivering superior customer service with system knowledge, maintaining security, and managing multiple client implementations and cases concurrently. Hybrid schedule available.

Qualifications

• Bachelor’s degree or relevant experience.
• Minimum one year’s experience in insurance benefits; experience in account management or a client relationship role a plus.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, etc.).
• Proven organizational and time management abilities.
• Effective team collaborator with a strong sense of partnership.
• Experience in managing projects with multiple stakeholders and timelines.

Responsibilities

• Serves as primary point of contact for Selerix’s Employer Groups.
• Effectively perform project management role on case configurations.
• Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.
• Acts as liaison between the Selerix team and the client when researching and reporting on questions regarding the Selerix platform.
• Accurately and timely provides resolution to client issues and concerns.
• Works collaboratively with internal partners to resolve issues or setup.
• Prioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations.
• Accurately addresses all assigned tasks within the project timeline, leading to a client go-live status on the Selerix platform.
• Maintains knowledge and information on the system in order to provide superior customer support.
• Effectively manages multiple client implementations simultaneously.
• Participates in staff meetings, conference calls, and other meetings, as needed.
• Performs other duties as required.

Skills

Written communication

Verbal communication

Organization

Time management

Team collaboration

Project management

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Title: Client Success Manager
Department: Client Services
Reports To: Manager, Client Services
Location: Indianapolis, IN

Job Summary

The Client Success Manager manages the various stages of the Selerix end-to-end solution and serves as the primary point of contact for clients. This role is responsible for gathering client requirements and establishing a foundation for successful implementation of benefits enrollment, payroll integration, and carrier transmission. This position provides superior customer service by providing system knowledge and building and/or repairing case capabilities. Position manages a minimum case load of 5 to 10 cases.

Key Responsibilities

• Serves as primary point of contact for Selerix’s Employer Groups.
• Effectively perform project management role on case configurations.
• Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.
• Acts as liaison between the Selerix team and the client when researching and reporting on questions regarding the Selerix platform.
• Accurately and timely provides resolution to client issues and concerns.
• Works collaboratively with internal partners to resolve issues or setup.
• Prioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations.
• Accurately addresses all assigned tasks within the project timeline, leading to a client go-live status on the Selerix platform.
• Maintains knowledge and information on the system in order to provide superior customer support.
• Effectively manages multiple client implementations simultaneously.
• Participates in staff meetings, conference calls, and other meetings, as needed.
• Performs other duties as required.

Qualifications

• Bachelor’s Degree or relevant experience.
• Minimum one year’s experience in insurance benefits; experience in account management or a client relationship role a plus.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, etc.).
• Proven organizational and time management abilities.
• Effective team collaborator with a strong sense of partnership.
• Experience in managing projects with multiple stakeholders and timelines.

Must be eligible for US employment

We offer the following benefits:

• Medical, Dental and Vision insurance
• 4 weeks paid time off (PTO)
• 9 paid holidays
• 401K (with match)
• Basic Life
• Long-Term Disability

Locations in Plano, Texas – Columbia, South Carolina – New Orleans, Louisiana – Indianapolis, Indiana - Hybrid work schedule