Client Success Manager

MediSolution; Hawaii; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Harris is seeking a data-driven analyst to monitor revenue cycle KPIs and generate actionable insights. You will track metrics, prepare client-facing reports, and identify opportunities to optimize processes across multiple accounts.

With strong Excel, SQL, and Tableau skills, you will translate data into recommendations that improve client outcomes while communicating findings clearly to internal teams and clients.

Qualifications

• Strong analytical and problem-solving abilities in revenue cycle data.
• Experience with KPI tracking and reporting.
• Understanding of healthcare revenue cycle management.

Responsibilities

• Track and report on revenue cycle KPIs such as days in AR and denial rates.
• Generate reports with insights to help clients meet objectives.
• Analyze client data to identify trends and opportunities to optimize processes.
• Communicate findings to internal teams and clients.

Skills

Analytical skills

Problem solving

KPI analysis

Revenue cycle understanding

Tools

Excel

SQL

Tableau

Job description

KPI Monitoring and Reporting: You will track and report on essential revenue cycle KPIs, including days in AR, denial rates, and overall AR, ensuring that clients are meeting their financial objectives. You will generate reports that provide insights into these KPIs, helping clients make informed decisions.

Data-Driven Decision Making: You will analyze client data to identify trends, areas for improvement, and opportunities to optimize revenue cycle processes. Your data analysis will directly contribute to enhancing client outcomes.

Client-Centric Solutions: You will anticipate client needs within the context of revenue cycle management and tailored solutions to improve their operational and financial performance.

Communication and Problem-Solving: You will effectively communicate findings and insights related to KPI performance to internal teams and clients, while proposing data-driven solutions to address any identified issues.

Task Management and Adaptability: You will manage multiple client accounts, prioritizing tasks effectively to meet client deadlines and adapting to varying client needs and challenges.

What we are looking for:

• Strong Analytical and Problem-Solving Skills: You excel in analyzing revenue cycle data, identifying trends, and solving problems related to KPI performance and revenue cycle processes.
• Proficiency in Data Analysis Tools: You are proficient in using tools such as Excel, SQL, and Tableau to analyze client data and generate insightful reports that drive decision-making.
• Understanding of Revenue Cycle Management: You have a basic understanding of healthcare revenue cycle management processes and can apply this knowledge to improve client KPIs and financial output.

Preferred Qualifications:

• 3+ years of experience of f experience in a data analysis, client support, or similar role within the healthcare industry, with a focus on revenue cycle management and KPI tracking
• 3+ years of experience of strong technical skills, including proficiency in Microsoft Office Suite (especially Excel) and experience with data analysis and visualization tools
• Familiarity with Revenue Cycle Management: Familiarity with healthcare revenue cycle management concepts and practices, and the ability to apply this knowledge to improve client outcomes
• Client-Centric Mindset: Ability to understand and anticipate client needs within the revenue cycle management space and tailor solutions accordingly
• Advanced proficiency in Microsoft Excel, including pivot tables, data analysis, and reporting.

Work Location:

Candidates must be based in Hawaii. This is a primarily remote position.

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy.

In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work.

Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws

Our commitment to fair and equitable hiring.

As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.