Client Success Manager

Aigentless; Chicago (IL); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Generous paid time off and holidays

Competitive base salary and bonus

Job summary

Aigentless is seeking a Client Success Manager with a focus on the multifamily property management sector. You will serve as the trusted partner to clients, drive platform adoption, and help maximize value across communities and portfolios.

In this hybrid role based in Chicago or New York, you will conduct QBRs, monitor performance, and collaborate with Sales and Leadership to enable expansions while ensuring high client satisfaction.

Qualifications

• 3–5 years of experience in proptech client success or related roles.
• Experience managing client relationships with senior stakeholders.
• Strong communication and relationship-building skills.
• Ability to analyze customer performance data to drive decisions.
• Familiarity with property management systems and CRM tools.

Responsibilities

• Serve as the primary contact for assigned clients post-implementation.
• Develop relationships with property management leaders and executives.
• Create client success plans to support adoption and retention.
• Identify churn risks and build strategies to mitigate them.
• Monitor engagement and ensure customers realize platform value.
• Collaborate with sales and leadership on expansions.

Skills

Client success management

Relationship building

Effective communication

Data analysis

CRM systems

Tools

CRM software

PMS platforms

Job description

Location: Chicago, IL or New York, NY | Hybrid

Employment Type: Full-Time

About the Opportunity

Client Success Manager - PropTech

Location: Chicago, IL or New York, NY | Hybrid

Employment Type: Full-Time

About the Opportunity

Aigentless is growing, and we're looking for an experienced, relationship-driven Client Success Manager to join our team!

Aigentless is a property technology company helping multifamily property management organizations enhance the leasing experience through innovative technology.

In this role, you'll serve as a trusted partner to our clients, helping them maximize the value of the Aigentless Tour platform across their communities and property portfolios.

We're looking for someone who understands the multifamily property management industry, enjoys building meaningful client relationships, and knows how to translate customer insights and performance data into measurable business outcomes.

This is an opportunity to make a meaningful impact in a growing proptech company, working closely with property management leaders while driving client satisfaction, retention, and portfolio expansion.

What You'll Be Doing

Client Relationship Management & Retention

• Serve as the primary point of contact for assigned clients following implementation and launch.
• Develop and maintain strong relationships with property management leaders, regional teams, and executive stakeholders.
• Build and execute client success plans that support customer objectives, platform adoption, and long‑term retention.
• Proactively identify potential churn risks, address concerns, and develop strategies to strengthen client relationships.
• Monitor client engagement, satisfaction, and performance to ensure customers are realizing the full value of the platform.

Portfolio Growth & Expansion

• Identify opportunities to expand Aigentless solutions across existing client portfolios.
• Partner with sales and leadership to support additional community launches, portfolio‑wide rollouts, and product expansion opportunities.
• Leverage customer performance data and feedback to identify growth opportunities and make strategic recommendations.
• Build relationships with client champions who can serve as references and support testimonials and case studies.

Client Performance & Strategic Partnership

• Conduct Quarterly Business Reviews (QBRs), presenting performance insights, trends, opportunities, and actionable recommendations.
• Monitor key performance indicators and proactively recommend strategies to improve results.
• Maintain accurate client records, account health assessments, and ongoing communication documentation.
• Provide regular updates to internal leadership regarding client sentiment, performance, retention risks, and expansion opportunities.

Cross‑Functional Collaboration & Support

• Collaborate with internal engineering, deployment, sales, and leadership teams to resolve client challenges and ensure a positive customer experience.
• Coordinate and follow through on product questions, technical issues, and support requests.
• Develop and maintain client‑facing resources, including FAQs, product guides, training materials, and educational videos.
• Serve as a knowledgeable resource to help clients effectively utilize the Aigentless platform.

What We’re Looking For

• 3–5 years of experience in a proptech client success, account management, or relationship management role.
• Experience managing client relationships and portfolios within a technology‑driven environment, preferably supporting multifamily property management organizations.
• Demonstrated ability to build trusted relationships with senior leadership and C‑suite stakeholders.
• Experience supporting client retention, renewals, account growth, and expansion opportunities.
• Strong communication, presentation, and relationship‑building skills.
• Ability to analyze customer performance data, identify trends, and provide actionable recommendations.
• Familiarity with property management systems (PMS), proptech platforms, and/or customer relationship management (CRM) tools.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.
• High emotional intelligence, sound judgment, and a proactive, solutions‑oriented approach.
• A collaborative mindset and willingness to take initiative in a growing organization.

Why Join Aigentless?

• Make an Impact: Play a meaningful role in transforming the multifamily leasing experience through innovative technology.
• Build Strategic Relationships: Work directly with property management leaders and industry decision‑makers.
• Growth & Opportunity: Join a rapidly growing proptech company with opportunities to contribute, take ownership, and grow professionally.
• Collaborative Environment: Work alongside an innovative team focused on delivering exceptional client experiences.
• Competitive Compensation: Competitive base salary with performance‑based discretionary bonus opportunities.

Benefits & Perks

• Health insurance
• 401(k) with company match
• Generous paid time off and paid holidays
• Competitive salary and performance‑based discretionary bonus
• Professional growth opportunities in a high‑growth startup environment

Additional Information

Candidates must be legally authorized to work in the United States. Visa sponsorship is not available at this time.

Employment is contingent upon successful completion of a background check and reference verification.

Aigentless is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to race, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

Interested in Joining Our Team?

If you're passionate about customer success, relationship management, and helping multifamily organizations get the most out of innovative technology, we'd love to hear from you.