Client Success Manager

Informatics, Inc.; Cedar Rapids (IA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health and dental insurance

Life insurance

Casual environment

Downtown Cedar Rapids location

Modern office

Downtown Cedar Rapids location

Job summary

A growing marketing agency seeks a Client Success Manager to enhance client satisfaction and retention. This role involves aligning marketing strategies with client goals, leading communications, and ensuring project delivery on time and budget. Ideal candidates possess experience in account management and a bachelor’s degree in a relevant field, with strong project management and marketing skills. The position offers excellent benefits, a competitive salary, and is based in Cedar Rapids, Iowa.

Qualifications

• 5-7 years of proven experience in marketing or account management.
• Ability to drive measurable marketing results.
• Experience working directly with clients in a service-based environment.
• Experience with agency or service-based clients.
• Strong understanding of digital marketing metrics.

Responsibilities

• Own the overall success and retention of assigned client accounts.
• Lead communication with clients including strategy meetings and reviews.
• Translate marketing data into actionable insights.
• Translate performance data into insights and actions.
• Ensure timely, on-budget project delivery.
• Identify growth opportunities within accounts.
• Advocate for client while aligning with agency priorities.
• Monitor campaigns and coordinate with teams to optimize results.

Skills

Project management

Client relationship building

Marketing expertise

Communication skills

Analytical skills

Strategic thinking

Solution-focused mindset

Collaboration

Education

Bachelor’s degree in marketing, communications, business or related field

5-7 years of experience in marketing or client success

Tools

CRM software

Marketing analytics tools

Job description

Informatics is looking to expand our team with a talented and driven Client Success Manager. This position plays a critical role in ensuring our clients achieve measurable results and have an exceptional experience with our agency.

The Client Success Manager is responsible for the overall success of assigned client accounts, from strategic alignment and execution oversight to delivering outcomes that achieve business goals. This role serves as the primary point of contact with the client and ensures overall account performance, client experience, and long‑term account success. The ideal candidate combines marketing expertise, strategic thinking, and relationship building to ensure every client engagement is proactive, transparent, and results‑driven.

This position works closely with our digital marketing team and reports to the Chief Operations Officer.

Key Responsibilities

• Own the overall success, satisfaction, and retention of assigned client accounts
• Develop a deep understanding of each client’s business goals and ensure marketing strategies align with those objectives
• Lead client communication, including regular strategy meetings, performance reviews, and proactive recommendations
• Translate marketing performance data into clear insights, action plans, and measurable next steps with the client
• Ensure projects are delivered on time, on budget, and aligned to agreed‑upon outcomes
• Identify growth opportunities within accounts and recommend strategic initiatives to drive additional value
• Serve as the internal advocate for the client while maintaining alignment with agency priorities
• Monitor campaign performance and collaborate with internal teams to optimize results

Job Requirements

• Strong project management and client relationship building skills
• Strong marketing expertise and experience in making strategic recommendations
• Demonstrated ability to drive measurable marketing results
• Excellent written and verbal communication skills
• Strategic thinker with the ability to connect marketing activity to business outcomes
• Robust analysis and reporting capabilities
  • Solutions‑focused mindset with the ability to remain calm and confident under pressure
  • Strong sense of ownership, urgency, and responsiveness
  • Ability to anticipate client needs and proactively address challenges
  • Collaborative team player who builds trust internally and externally
  Education and/or Experience
  • Bachelor’s degree in marketing, communications, business, or related field (or equivalent experience) required
  • 5‑7 years of proven experience in marketing, account management, or client success required
  • Demonstrated experience driving successful marketing campaigns and measurable outcomes
  • Experience working directly with clients in a service‑based or agency environment required
  • Strong understanding of digital marketing strategy and performance metrics
  • Experience working within project management frameworks (Agile, Waterfall, Scrum) preferred
  Benefits

  We offer excellent benefits including a competitive salary, health and dental insurance, life insurance, a team‑oriented, casual environment, great Downtown Cedar Rapids location, new modern/urban office and more.

  Salary range is commensurate with experience.

  Informatics is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law.