Client Success Leader — Restaurant Ops & Fintech

KitchenSync, Inc.; Los Angeles (CA); Hybrid; USD 125,000 - 150,000; Full time

Job summary

KitchenSync, Inc. in Los Angeles is seeking a Client Advisor to build trusted relationships with restaurant operators and ensure real value from our platform and services.

This hands-on role involves understanding client questions, surfacing opportunities, and coordinating with internal teams to deliver results. You will work across finance, operations, and technology, owning follow-through and driving the client experience from end to end.

Qualifications

• 5+ years of experience in restaurants, hospitality, vertical SaaS, fintech, accounting, payroll, or operations-heavy businesses.
• Exceptional written and verbal communication.
• Strong judgment and the confidence to make progress with incomplete information.
• A track record of owning complex work across multiple people and functions.
• Strong communication skills and the ability to lead high-level client conversations.

Responsibilities

• Drive client value and adoption by ensuring clients get the most out of KitchenSync’s platform, data, and services.
• Serve as the trusted advisor to restaurant owners, operators, general managers, and finance stakeholders.
• Lead and develop the Client Success team by setting KPIs and goals.
• Own the client experience and advocate for the client from identification to resolution.
• Lead high-value client conversations to understand goals, uncover obstacles, and develop solutions.
• Create alignment across KitchenSync by translating client needs into clear priorities.
• Drive retention, loyalty, and expansion by identifying opportunities to deepen relationships.

Skills

Exceptional communication

Strong judgment

Ownership mindset

Client relationship management

Cross-functional collaboration

Job description

KitchenSync, Inc. in Los Angeles is seeking a Client Advisor to build trusted relationships with restaurant operators and ensure real value from our platform and services.

This hands-on role involves understanding client questions, surfacing opportunities, and coordinating with internal teams to deliver results. You will work across finance, operations, and technology, owning follow-through and driving the client experience from end to end.