Client Success Lead, Transformation & Adoption

McKinsey & Company, Inc.; Germany (OH); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, and vision coverage

Global community support

Job summary

McKinsey & Company, Inc. in the United States seeks candidates for a role focused on leading post-sales engagement and client relationships. The position involves optimizing onboarding processes and collaborating with various teams to ensure service delivery.

With 4+ years of relevant experience a must, you'll engage actively with clients on a global scale, offering innovative solutions and sharing product strategies. A competitive salary along with world-class benefits including medical, dental, and vision coverage is provided.

Qualifications

• 4+ years in account/client relationship management or pre-sales.
• Experience with SaaS, CRM, and digital products preferred.
• Strong ability to manage key stakeholders internally and externally.

Responsibilities

• Lead post-sales engagement and client activities.
• Optimize onboarding, training, and user adoption strategies.
• Build relationships with clients to drive product adoption.

Skills

Account management

Client relationship management

SaaS experience

Strong communication skills

Entrepreneurial drive

Project management

Education

Undergraduate degree

MBA/graduate degree (preferred)

Tools

CRM software

Job description

McKinsey & Company, Inc. in the United States seeks candidates for a role focused on leading post-sales engagement and client relationships. The position involves optimizing onboarding processes and collaborating with various teams to ensure service delivery.

With 4+ years of relevant experience a must, you'll engage actively with clients on a global scale, offering innovative solutions and sharing product strategies. A competitive salary along with world-class benefits including medical, dental, and vision coverage is provided.