Client Success & Implementation Lead

Socket.dev; United States; On-site; USD 65,000 - 100,000; Full time

Job summary

Dill is seeking a customer success professional to own the post‑sale experience, train distributors, and maintain strong relationships. This role blends structured processes with genuine relationship building for blue‑collar, non‑technical customers.

You’ll handle onboarding, training, and ongoing support while collecting actionable feedback for product and engineering. East Coast hours are preferred; prior B2B software CS experience is a strong asset.

Qualifications

• Customer success, implementation, or support experience at a B2B software company.
• Familiarity with ERP or accounting systems (Epicor, Infor, Sage).
• Experience in construction, industrial, or wholesale distribution is a plus.
• Comfortable communicating with non-technical customers and translating feedback.

Responsibilities

• Train new customers on Dill platform and workflows.
• Lead end-to-end onboarding using onboarding checklists.
• Provide product tutorials to customers and end customers where relevant.
• Run regular check-ins to ensure customers derive value from Dill.

Skills

People skills

Patience

Communication

Detail oriented

Phone etiquette

Product-minded

Timely responsiveness

Education

Experience in customer success or support at a B2B software company

Tools

ERP systems (Epicor, Infor, Sage)

Job description

Dill is seeking a customer success professional to own the post‑sale experience, train distributors, and maintain strong relationships. This role blends structured processes with genuine relationship building for blue‑collar, non‑technical customers.

You’ll handle onboarding, training, and ongoing support while collecting actionable feedback for product and engineering. East Coast hours are preferred; prior B2B software CS experience is a strong asset.