Client Success Executive (AOS)

WellSky; Overland Park (KS); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Client Success Executive to enhance client relationships and drive outcomes in the healthcare sector. This role involves managing key client partnerships, advocating for client needs, and leveraging operational data to identify improvement opportunities. The ideal candidate will have extensive experience in client success, a strong understanding of healthcare payment models, and a passion for driving performance improvements. Join a forward-thinking team where innovation and collaboration are at the forefront, and make a meaningful impact on the future of healthcare.

Benefits

Excellent medical, dental, and vision benefits

Mental health benefits through TelaDoc

Prescription drug coverage

Generous paid time off, plus 13 paid holidays

Paid parental leave

100% vested 401(K) retirement plans

Educational assistance up to $2500 per year

Qualifications

• 8-12 years of relevant work experience in client success or related fields.
• Strong understanding of post-acute care payment models and compliance.

Responsibilities

• Manage key client relationships to achieve client goals and outcomes.
• Drive client business reviews to develop success metrics and ROI.

Skills

Client Relationship Management

Advocacy for Client Outcomes

Performance Improvement Metrics

Understanding of Healthcare Payment Models

Education

Bachelor’s degree or equivalent work experience

Job description

Client Success Executive (AOS) page is loaded

Client Success Executive (AOS)

Apply remote type Onsite locations Overland Park, KS time type Full time posted on Posted 4 Days Ago job requisition id JR3018

The Client Success Executive is responsible for representing WellSky at key executive levels within client leadership in order to develop partnerships that create strong alignment and maximize the value of WellSky solutions. The scope of this job includes working across functions and business units to understand the breadth of individual client's end markets and maximize WellSky's value while achieving client objectives.

This position is for our Advisory & Outsourced Services team and will be based at WellSky’s World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Manage key client relationships and advocate for client outcomes across solutions and services to achieve client goals.
• Develop deep relationships with clients and key personnel to drive growth, improve client redeemability, client retention, and increase WellSky advocacy across the client base.
• Be the single point of contact for key stakeholders throughout the lifecycle of the partnership and leverage operational data to identify opportunities for improvement.
• Drive client business reviews on a regular cadence that net clear goals and milestones with the intention of developing and measuring success metrics and ROI.
• Understand the breadth of end markets, business units, and solutions to drive WellSky's vision and maximize client alignment and value.
• Perform other job duties as assigned.

Required Qualifications:

• Bachelor’s degree or equivalent work experience
• At least 8-12 years of relevant work experience

Preferred Qualifications:

• Familiarity with post-acute payment models for Medicaid/Medicare. Value based care experience preferred.
• Experience in management of partner relationships with vendors as related to the EHR and products to support Clinical Documentation Review and Revenue Cycle Management.
• Knowledge of regulations and compliance requirements for clinical documentation and billing in post-acute care. Home Health and Hospice preferred.
• Experience with using financial and quality metrics to drive performance improvements.

Job Expectations:

• Willing to travel up to 30% based on business needs
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year