Client Success Executive

Tyler Technologies, Inc.; New York (NY); Remote; USD 95,000 - 118,000; Full time

Job summary

An established industry player is seeking a Client Executive to foster strong relationships with clients and enhance their experience with innovative technology-driven solutions. In this role, you will engage with clients at the executive level, providing expert advice and recommendations to help them leverage Tyler's products effectively. Your focus will be on developing tailored roadmaps, ensuring client satisfaction, and driving successful outcomes. This is an exciting opportunity to make a significant impact in the public sector while working in a supportive and growth-oriented environment. If you are passionate about client success and have a knack for strategic planning, this role is perfect for you.

Benefits

Competitive Benefits

Health and Financial Wellness Support

Career Growth Opportunities

Great Workplace Recognition

Qualifications

• 3+ years of account management experience preferred.
• 10+ years in managing client relationships/software required.
• Excellent communication and organizational skills needed.

Responsibilities

• Develop and maintain relationships with executive-level clients.
• Consult with clients on business processes and software modifications.
• Measure and report on client health with regular account reviews.

Skills

Account Management

Client Relationship Management

Software Life Cycle Knowledge

Planning and Organizational Skills

Interpersonal Skills

Decision Making

Problem-Solving Skills

Analytical Ability

Conflict Management

Education

BS/BA degree in related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Job description

The Client Executive is responsible for maintaining relationships with the executive level of the client organization. The position will foster strong relationships between Tyler and its clients and will be relied upon to provide advice and recommendations, based upon their own experience and expertise, for Tyler products.

Work with our technology-driven solutions for property assessment and tax software and mass appraisal services. From data collection to computer-assisted mass appraisal to tax billing and collections, you can help develop property and recording solutions for the public sector.

Location

Remote | Lakewood, Colorado

Travel

25-50%

Responsibilities

• Develops and maintains an excellent relationship with assigned clients at the highest levels.
• Responsible for working with Product Owners/Managers, Regional Sales Directors and Regional Project Executives/Directors to develop post-implementation vision for assigned clients.
• Assess client’s electronic maturity using available tools and develop client specific roadmap which will include new products, services and improved configuration to reduce software consumption gap.
• Assist assigned clients in developing funding and rollout plan to achieve roadmap goals.
• Responsible for regular client communication and periodic site visits, including regular account reviews with key client stakeholders.
• Document and advise clients on best practices, governance, and Client Success offerings (CSAM, CSC).
• Serve as point of contact for executive-level client escalations.
• Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives.
• Measure and report regularly on client health, including weekly tracking and quarterly account reviews with Tyler Executive Leadership Team.
• Consult with clients on business processes and software modifications.
• Consult with and provide guidance to Client Success Account Managers on customer-specific needs and scenarios.
• Perform other duties as assigned.

Qualifications

• BS/BA degree in related field or equivalent experience is desired.
• Minimum 3 years’ experience of account management experience preferred.
• Ten or more years’ experience in managing client relationships/software.
• Prior management and leadership experience preferred.
• Software life cycle knowledge required.
• Excellent planning, organizational skills, and ability to follow-through until process are completed.
• Excellent interpersonal skills including verbal and written communication, teamwork, and customer service skills.
• Strong decision making and problem-solving skills.
• Strong analytical ability, particularly in a technical environment.
• Proficient in Microsoft Word, Excel, PowerPoint and Project.
• Exceptional conflict management, interpersonal and negotiating skills.
• Working knowledge of Tyler products required.
• Strategic planner with excellent organizational skills and ability to follow-through until process is completed.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $95,427 - $118,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness.

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.