Client Success Director, Salesforce Practice

Verndale

Boston (MA)

Hybrid

USD 150,000 - 200,000

Full time

14 days+

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Benefits offered by this job

Generous paid company holidays

Comprehensive health benefits

401K plan

Training and professional development

Job summary

A leading digital experience agency is seeking a Client Success Director to manage key accounts and lead a Client Success team. The role focuses on client retention, profitability, and satisfaction, leveraging experience with Salesforce. Candidates should have over 8 years in account management and excellent leadership skills. This position offers a competitive salary in the range of $150,000 to $200,000 and fosters a collaborative and innovative workplace culture.

Qualifications

8+ years’ experience in account management, client success, or consulting.
Proven track record managing a $5M+ portfolio.
Experience in a leadership role.

Responsibilities

Manage a portfolio of 5–10 accounts.
Lead a Client Success team covering 10-15 accounts.
Drive operational excellence in Client Success processes.

Skills

Leadership skills

Client relationship management

Salesforce platform knowledge

Communication skills

Commercial acumen

Education

Bachelor’s degree

Advanced degree

Job description

Client Success Director, Salesforce Practice

3 days ago Be among the first 25 applicants

About The Client Success Director Role

This role can be in our Boston office or Remote for those outside of MA. The Client Success Director (CSD), Salesforce Practice, leads a Client Success team within Verndale’s Salesforce practice and directly manages a portfolio of high-value accounts. The CSD is accountable for retention, profitability, and client satisfaction across their portfolio, while also providing leadership, coaching, and escalation support for the broader Client Success team. Partnering closely with the Practice Lead, Solution Consultants, and Delivery Leader within the Salesforce practice, the CSD ensures Verndale delivers measurable value and consistently strong client experiences.

Responsibilities

Directly manage a portfolio of 5–10 accounts, owning client relationships, renewals, and expansion opportunities
Lead a Client Success team (CSMs and Coordinators) covering 10‑15 accounts per CSM
Serve as senior relationship owner and escalation point for strategic accounts
Develop and maintain Client Success Plans and lead business reviews for direct accounts
Oversee development of Client Success Plans for accounts in portfolio
Partner with Practice Managing Directors to ensure alignment on revenue, renewals, profitability, and client satisfaction across the portfolio
Set performance targets for renewals, retention, satisfaction, and margin contribution within the practice
Support CSMs in account planning, QBRs, and escalation management
Drive operational excellence in Client Success processes, including account health tracking, reporting, and renewals
Collaborate with Client Partners to ensure seamless transitions when maintaining accounts

Qualifications

Bachelor’s degree; advanced degree a plus
8+ years’ experience in account management, client success, or consulting, with at least 3 years in a leadership role
In-depth experience and familiarity with the Salesforce platform ecosystem
Proven track record managing a $5M+ portfolio, including direct account ownership
Strong leadership and coaching skills, with experience managing client‑facing teams
Excellent relationship management and executive communication skills
Commercial acumen: ability to manage contracts, renewals, and profitability
Experience collaborating with delivery/project management in a professional services environment

Performance Indicators

Renewal and retention rates for personal portfolio and team portfolio
Net revenue growth (expansion within maintained accounts)
Profitability (margin health) of accounts
Client satisfaction (CSAT, NPS)
Team engagement and performance against targets

Ten Great Reasons to Work at Verndale

We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998
We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design
We foster a culture that enables every person in the organization to do the best work of their career
We offer regular training and professional development to move careers forward
Client and employee satisfaction are our two most important business metrics
We celebrate and champion diversity, equity, and inclusion
We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one
We provide top‑of‑the‑line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more
We support a healthy work/life balance
We are fully remote enabled and embrace the evolving definition of the workplace

About Verndale

Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and e‑commerce solutions that elevate customer experiences. At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.

If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale.

Compensation & Benefits

$150,000 – $200,000

In accordance with applicable law, the above salary range provided is Verndale's reasonable estimate of the base salary for this role. The actual amount may vary, based on non‑discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary, Verndale also offers a competitive benefits package. Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full‑time employees. Ample company paid holidays and personal time off make having a work‑life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.

Equal Employment Opportunity

Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Seniority level