Client Success Coordinator (Case Manager)

Four Pillars Recovery; Pinetop-Lakeside (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Four Pillars Recovery in Pinetop, AZ is seeking a Client Success Coordinator to manage each patient’s treatment experience from pre-admission through discharge. You will coordinate admissions, complete intake, assess needs, and work with the treatment team to develop and monitor care plans.

You will advocate for patients, coordinate services, and collaborate with families and external resources to ensure smooth transitions and adherence to policy and best practices, supporting compassionate,

Qualifications

• 2+ years of verifiable experience in healthcare or administrative support.
• Valid Driver’s License, CPR, First Aid, and AZDPS Level I Fingerprint Clearance Card.
• Proficiency with Microsoft Office, CRMs, and EMRs.
• Customer service oriented with strong interpersonal communication skills.
• Excellent organizational, task, and time-management skills.

Responsibilities

• Coordinate patient admissions, completing intake procedures and documentation.
• Coordinate all initial medical and clinical assessments.
• Assist the Utilization Review team with prior authorization and concurrent reviews.
• Collaborate with the multidisciplinary team to develop and implement treatment plans; reassess as needed.
• Develop comprehensive discharge and aftercare plans; coordinate referrals for smooth transitions.
• Coordinate with families and outside agencies to support positive patient outcomes and ensure policy compliance.

Skills

Healthcare experience

Administrative skills

Interpersonal communication

Time management

Team collaboration

Tools

Microsoft Office

CRM systems

EMR software

Job description

OVERVIEW

Are you looking for more than just your next job? Do you want to be part of a team where collaboration, accountability, and excellence aren't just values, they're the foundation of everything we do? If you're energized by meaningful work, passionate about making a lasting impact, and desire to be a part of an organization where your contributions are celebrated, then we'd love to meet you.

Four Pillars Recovery is growing, and we're looking for an exceptional Client Success Coordinator to join our team in Pinetop, Arizona. As a 17-bed medically supervised detoxification facility, we provide compassionate, evidence-based care to adults experiencing acute withdrawal and co-occurring behavioral health conditions. Every day, our team has the privilege of helping individuals through one of the most critical moments of their lives, offering not only expert medical care, but hope, dignity, and a foundation for lasting recovery.

SUMMARY OF POSITION

As a Client Success Coordinator you will be tasked with managing each patient’s treatment experience, including coordinating pre-admission and admission activities, assessing patient needs, coordinating services, facilitating the development of treatment and discharge planning, and monitoring treatment progress and communicating with all treatment team members, advocating for the patient during their stay and throughout the continuum of care.

ESSENTIAL JOB RESPONSIBILITIES

Serving as the primary advocate for assigned patients throughout their treatment experience, the Client Success Coordinator is responsible for the following:

• Coordinate patient admissions, completing comprehensive intake procedures, ensuring all admission documentation, consents, and registration requirements are completed.
• Coordinate all initial medical and clinical assessments, ensuring completion.
• Assist the Utilization Review team with obtaining prior authorization and concurrent reviews.
• Collaborate with multidisciplinary team to develop and implement individual treatment plans, participating in ongoing reassessments and modify care plans as patient needs evolve, communicating patient progress, concerns, and recommendations to treatment team.
• Develop comprehensive discharge and aftercare plans, coordinating referrals to appropriate resources to ensure a smooth transition between levels of care.
• Collaborate with families and outside agencies to support positive patient outcomes. Ensure all case management activities comply with company policies, regulatory standards, and best practices.

WHAT SUCCESS LOOKS LIKE

Successful Client Success Coordinators consistently:

• Deliver a seamless and compassionate patient experience from pre-admission through discharge.
• Build trusting relationships with patients and their families, the treatment team, and external partners.
• Communicate proactively, solve problems independently, and follow through with commitments.
• Embody Four Pillars mission, values and commitment to clinical excellence.

MINIMUM QUALIFICATIONS

• 2+ years of verifiable experience working within healthcare or as an administrative assistant
• Valid Driver’s License, CPR, First Aid, and AZDPS Level I Fingerprint Clearance Card
• Demonstrated proficiency with a variety software systems including Microsoft Office, CRMs, and EMRs
• Customer service focused with strong interpersonal communication skills and ability to positively collaborate within a multidisciplinary team
• Excellent organizational, task, and time-management skills

ABOUT FOUR PILLARS

At Four Pillars Recovery, we know that changing lives starts with building an exceptional team. Here, every member of our organization, whether providing direct patient care or supporting operations behind the scenes, plays a vital role in helping individuals overcome addiction and reclaim their future.

When you join Four Pillars, you become part of a mission-driven organization committed to delivering compassionate, evidence-based care with integrity, excellence, and respect. We believe our employees are our greatest asset, and we are dedicated to fostering a workplace where you can grow professionally, feel supported personally, and make a meaningful impact every day.

WHAT YOU CAN EXPECT

• Purpose-Driven Work: Make a tangible difference in the lives of individuals and families by helping patients take their first steps toward lasting recovery.
• Collaborative Culture: Work alongside experienced medical, clinical, and behavioral health professionals who value teamwork, open communication, and mutual respect.
• Professional Growth: We invest in our people through ongoing training, mentorship, and opportunities for career advancement.
• Clinical Excellence: Be part of an organization that is committed to high-quality, evidence-based care, continuous improvement, and the highest ethical standards.
• Supportive Leadership: We believe the best patient care begins with supporting our team members. Our leaders are accessible, engaged, and committed to your success.
• Meaningful Impact: Every interaction matters. Whether you're providing direct care, coordinating services, or supporting operations, your work contributes to transforming lives and strengthening our communities