Client Success Coordinator

ChargeItSpot; Philadelphia (Philadelphia County); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a detail-oriented Coordinator for Client Success. This role is pivotal in managing client interactions, coordinating logistics, and ensuring a seamless experience for clients. You will thrive in a dynamic environment, working closely with various departments to standardize practices and maintain excellent documentation. If you possess strong communication skills and a project management focus, this opportunity is perfect for you. Join a collaborative team that values creativity and determination while enjoying a hybrid work model that balances office and remote work. Your contributions will directly impact client satisfaction and operational efficiency.

Benefits

Health insurance

Dental insurance

Vision insurance

Health Care FSA

401k plan with matching contributions

Paid time off

Qualifications

• Strong communication and organization skills are essential for this role.
• Project management experience is a plus for handling diverse tasks.

Responsibilities

• Manage client project information and track status and needs.
• Document key takeaways from meetings and ensure follow-up actions.

Skills

Excellent communication skills

Organization abilities

Project management focus

Problem-solving mindset

Adaptability to changing priorities

Education

Bachelor's Degree or equivalent working experience

Job description

Job Description: Coordinator, Client Success

About the ChargeItSpot Team

Here at ChargeItSpot, we are mobile device experts. For over a decade, our intelligent locker systems have been solving real-world problems around devices, seamlessly managing fleets of enterprise-owned mobile devices at scale.

At ChargeItSpot, we surround ourselves with independent thinkers who are detail-oriented and customer obsessed. Our clients have routinely called us “the most talented team they’ve ever worked with.” We value determination, resourcefulness, imagination, and follow-through. We want people who are ready to get things done.

Our focus is fierce, but it’s not all hard work. We take time to get to know each other through a daily game of Jeopardy, meals together, and nights out for karaoke. We operate a hybrid work model, with most team members working in the office a couple of days a week, and the rest remotely.

About ARC

ChargeItSpot’s flagship product, ARC, is an intelligent device management system designed to secure, track, and charge company-owned handheld devices that employees use to do their jobs (e.g., package scan, inventory check, mPOS, etc.). ARC exists to reduce the number of missing devices, recover lost productivity, and eliminate wasted payroll consumed by managers and associates.

About the Role

ChargeItSpot is looking to bring on an organized and detailed Coordinator, Client Success. The successful candidate will possess a unique combination of a project management mindset, strong communication skills, powerful documentation dexterity, and detailed execution skills. This is a diverse role that requires a natural ability to multitask in a dynamic, fast-paced environment. Projects will vary from coordinating logistics with our Operations team to relaying feedback and client requests to our Product team, to assisting in conversations and materials for our Sales team. This is truly a cross-functional, inter-departmental role that is always laser focused on creating an unrivaled client experience. The role will be predominately focused on standardizing practices and processes for the Client Success team while producing and maintaining excellent documentation of client details, requests, and deliverables. This role will work closely with all members of the Client Success team and other departments at ChargeItSpot, so the successful candidate must be comfortable communicating routinely with clients and internal stakeholders alike as a liaison.

Responsibilities

• Organize and manage client and internal project information, tracking client history, status, and upcoming needs.
• Attend and document key takeaways from client and internal meetings, ensuring clear follow-up actions. This includes assisting in preparing agendas and gathering essential materials for meetings and discussions.
• Maintain organized communication, responding promptly to emails, scheduling meetings, booking travel, and managing shared documents and calendars.
• Provide occasional executive assistant support to the SVP, Client Success.
• Work cross-functionally with the Sales, Operations, and Product departments.
• Bring a proactive, problem-solving mindset to contribute to process improvements in a startup environment.
• This role is primarily based in Philadelphia, with occasional travel for client visits and trade shows.

Qualifications

• Excellent communication skills – written, verbal, and social.
• Unparalleled organization abilities – must multitask in a rigorous environment.
• A project management focus (PM experience is a plus).
• Dedication to the importance of details and follow-through.
• Keen ability to extrapolate and delegate action items gleaned from internal and client meetings.
• Ability to quickly pivot between projects and adapt to changing priorities.
• Eagerness and curiosity to learn in a fast-paced environment.
• Bachelor's Degree or equivalent working experience.

Location

We are headquartered in Philadelphia, PA, but have moved to a hybrid work environment – so long as the successful candidate works on East Coast business hours. Initially, we ask that the candidate spend 2-3 days per week in the office as part of their onboarding. Following onboarding, the candidate must commit to the CS team’s weekly in-office day. Periodic travel to the office and to meet with clients/prospects is expected.

Benefits

• Health, dental, and vision insurance.
• Health Care FSA.
• 401k plan with matching company contributions.
• Paid time off.

If you have the unique combination of skills and qualities we are looking for, please submit your resume and a cover letter expressing your motivation to apply to this position to [e-mail].

ChargeItSpot is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

Industries

Consumer Services