Customer Success Lead

SMI Telecom; Burlington (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

SMI Telecom seeks a Customer Success Lead focused on delivering exceptional customer experiences. This role involves managing the sales journey, ensuring customer satisfaction, and providing training support. Ideal candidates are energetic, friendly, adaptable, and detail-oriented, with a willingness to learn.

Qualifications

• No experience necessary; training will be provided.
• Ability to communicate effectively and sensitively.
• Detail-oriented with excellent follow-up.

Responsibilities

• Manage the entire customer-facing order process.
• Guide customers from sales to upselling and account creation.
• Develop effective questioning to understand customer needs.

Skills

Leadership

Sales

Customer Service

Client-Facing Skills

Effective Communication

Detail-Oriented

Adaptability

Education

High school diploma or GED

Job description

We are a customer-driven people-focused company dedicated to delivering exceptional value and building lasting relationships. Our mission is to prioritize unmatched in-person customer interactions that leave a lasting impression. Through our Customer Success Leads efforts, we have propelled revenue growth, driven sales, and enhanced our clients’ reputations.

As a Customer Success Lead, you will deliver an iconic experience by guiding customers through every step of their sales journey. From assisting with purchases to helping them switch service providers, you’ll provide personalized support while ensuring clarity and satisfaction. By building trust through honesty and transparency, our Customer Success Leads strengthen our sales process and leave a lasting positive impression. We believe in investing in our Customer Success Lead team by fostering a supportive and positive sales culture, providing comprehensive training, and equipping you with the tools for long-term professional success.

Are you?

• Energetic
• A go-getter
• Quick on your feet
• Friendly and outgoing
• A team Player
• Great with people

Customer Success Lead Must:

• Manage the entire customer-facing order process from set-up, keeping customers informed at every stage, and addressing any concerns.
• Provide customers with superior service by guiding customers every step of the way, from sales to creating a new account, to upselling products, and answering any questions
• Become an expert in product knowledge to provide solutions to customer questions and concerns
• Gather and input customer order information accurately and maintain confidentiality
• Develop effective questioning to determine customer needs and provide practical solutions
• Remain professional, courteous, helpful, and sympathetic to customer needs at all times
• Perform customer outreach, manage all sales funnel accounts, and educate customers on services and products
• Work collectively with the Customer Success Lead and Sales team to improve the customer experience and increase customer retainment

Customer Success Lead Qualifications:

• No experience is necessary we will train in all aspects of the position
• High school diploma or GED
• Leadership, sales, customer service, client-facing, or outside sales background is a plus
• Ability to communicate effectively and sensitively to customer complaints
• Detail-oriented with excellent follow-up practices
• Ability to think quickly on your feet and ask questions
• Ability to work untraditional hours and show flexibility
• Ability to adapt to change and address multiple issues simultaneously
• Ability to present services and close sales with customers in-person in a professional manner