Client Success Coordinator

NLP Logix; Jacksonville (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

NLP Logix in Jacksonville seeks a Client Success Coordinator to keep client work organized, communication clear, and commitments moving forward. This full-time role supports the Client Success team with coordination, documentation, reporting, follow-up, and day-to-day admin tasks.

Required: a Bachelor’s degree in Business Administration or related field and 2–3 years in a corporate or client-support role; strong organization, detail-orientation, and written and verbal communication.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 2–3 years of experience in a corporate, client support, or administrative role.
• Strong organization, follow-up, and time-management skills.
• Excellent written and verbal communication.
• Ability to work independently and collaboratively.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office.

Responsibilities

• Support client onboarding, offboarding, documentation, and reporting.
• Maintain HubSpot and other client-related systems.
• Update client status reports, dashboards, and presentations.
• Attend meetings and document key decisions, action items, and follow-ups.
• Coordinate communication between clients and internal teams.
• Track client tasks, deadlines, and outstanding items.
• Identify and escalate risks, delays, or roadblocks.
• Assist with quality reviews and process improvements.
• Gain exposure to client management, proposals, account growth, and professional services delivery.

Skills

Organization

Time management

Written communication

Verbal communication

Independent work

Attention to detail

Microsoft Office

Education

Bachelor's degree in Business Administration

Tools

HubSpot

Job description

At NLP Logix, we help organizations turn ambitious AI ideas into real-world results. We are seeking a Client Success Coordinator to help keep client work organized, communication clear, and commitments moving forward.

This full-time, Jacksonville-based role supports the Client Success team with client coordination, documentation, reporting, follow-up, and day-to-day administrative needs.

Client Success Coordinator

At NLP Logix, we help organizations turn ambitious AI ideas into real-world results. We are seeking a Client Success Coordinator to help keep client work organized, communication clear, and commitments moving forward.

This full-time, Jacksonville-based role supports the Client Success team with client coordination, documentation, reporting, follow-up, and day-to-day administrative needs.

What You’ll Do

• Support client onboarding, offboarding, documentation, and reporting.
• Maintain HubSpot and other client-related systems.
• Update client status reports, dashboards, and presentations.
• Attend meetings and document key decisions, action items, and follow-ups.
• Coordinate communication between clients and internal teams.
• Track client tasks, deadlines, and outstanding items.
• Identify and escalating risks, delays, or roadblocks.
• Assist with quality reviews and process improvements.
• Gain exposure to client management, proposals, account growth, and professional services delivery.

What You’ll Bring

• Bachelor’s degree in Business Administration or a related field.
• Two to three years of experience in a corporate, client support, or administrative role.
• Strong organization, follow-up, and time-management skills.
• Excellent written and verbal communication.
• Ability to work independently and collaboratively.
• Strong attention to detail, accountability, and problem-solving skills.
• Proficiency in Microsoft Office.

Preferred Qualifications

• Experience with HubSpot or similar CRM systems.
• Familiarity with project management tools or concepts.
• Experience supporting clients in consulting, technology, or professional services.

Additional Information

NLP Logix is an Equal Opportunity Employer. We provide equal employment opportunities without regard to any legally protected status.

NLP Logix participates in E-Verify. Employment eligibility will be verified after an offer is accepted and Form I-9 is completed.