Client Success & Billing Coordinator

QuoteVelocity; United States; Remote; USD 48,000 - 54,000; Full time

Job summary

QuoteVelocity is seeking a Client Success & Billing Coordinator to enhance client relationships and streamline billing processes. This remote or hybrid role involves managing invoicing, supporting client onboarding, and collaborating with the Business Development team to ensure operational efficiency. Ideal candidates will have 1-2 years of relevant experience and a strong attention to detail.

Qualifications

• 1-2 years of experience in billing, accounts receivable, or client operations.
• Strong track record of managing client relationships.
• Proficient in CRMs and billing platforms.

Responsibilities

• Manage client billing and accounts receivable processes.
• Support Business Development with client onboarding.
• Track campaign performance and generate reports.

Skills

Client Relationship Management

Billing Cycle Management

Multitasking

Operational Follow-through

Problem Solving

Tools

CRM Software

Billing Platforms

Marketing Attribution Systems

Job description

Join to apply for the Client Success & Billing Coordinator role at QuoteVelocity

This range is provided by QuoteVelocity. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48,000.00/yr - $54,000.00/yr

About Quote Velocity

Quote Velocity is a technology company that specializes in customer acquisition within the insurance market. We develop scalable products that enhance the shopping journey for consumers and drive customer growth for our clients. We connect people with people and help them meet their needs through personalized experiences that resonate with our clients and customers. Our commitment is to excellence and great work.

About the Role

We’re looking for a Client Success & Billing Coordinator to manage client billing, accounts receivable, and support our Business Development (BD) team with client onboarding and campaign tracking. This role requires a mix of financial and operational expertise, with a focus on ensuring smooth client invoicing processes and assisting with key business development functions.

Location

This is a remote position or hybrid based in our Boca Raton, FL office. The remote option is dependent on prior experience with Ringba and TrackDrive. The QV team operates across EST, CST, and European time zones. Success in this role requires a schedule that supports active collaboration during these working hours.

Key Responsibilities

1. Client Billing & Accounts Receivable:
   • Prepare and issue client invoices with a high degree of accuracy, ensuring correct formatting, rates, and supporting documentation where required
   • Monitor and manage accounts receivable, following up with clients in a timely and professional manner to ensure on-time payments
   • Maintain billing records and documentation, collaborating with Finance to reconcile revenue and cash flow on a regular basis
2. Client Onboarding & Collaboration with BD Team:
   • Support the Business Development team in onboarding new clients, including preparing, reviewing, and coordinating execution of agreements such as MSAs, Credit Card Addendums, Compliance Attestations, and more
   • Serve as a liaison between Business Development and internal operations teams, ensuring all client onboarding steps are completed promptly and accurately to avoid downstream issues
   • Attend and participate in weekly Risk Assessment meetings, documenting action items, surfacing onboarding roadblocks, and helping address early-stage client concerns
3. Campaign Tracking & Reporting:
   • Track digital and marketing campaign performance using tools such as TrackDrive and Ringba, ensuring that routing configurations and attribution data are current and accurate
   • Maintain and update client campaign data in the CRM, ensuring a reliable source of truth for internal reporting and cross-functional collaboration
   • Generate and assist in compiling regular campaign performance reports, providing support to BD for client-facing metrics and to AP for revenue reconciliation
4. Cross-Team Coordination & Support:
   • Act as a key support resource for both the Finance and Business Development teams, managing a variety of operational and administrative tasks across departments
   • Adapt to evolving priorities and tasks, contributing to team initiatives, ad hoc projects, and process improvements as needed to support company goals

Who You Are

• You bring 1–2 years of experience in billing, accounts receivable, client operations, or a related coordination role
• You have a strong track record of managing client relationships and billing cycles, and are comfortable communicating with both internal stakeholders and clients
• You are highly organized, detail-oriented, and reliable, capable of juggling multiple priorities without letting key deadlines slip
• You thrive in fast-paced, dynamic environments, and are comfortable adjusting to shifting priorities, unexpected requests, and new processes
• You’re proficient in tools such as CRMs, billing platforms, or marketing attribution systems (e.g., TrackDrive, Ringba), and can quickly learn new technologies
• You are collaborative and resourceful, and enjoy playing a support role that makes your teammates’ jobs easier and more efficient
• You excel at multitasking and operational follow-through, ensuring that nothing falls through the cracks—no matter how small the detail
• You bring a solutions-first attitude, and take initiative in solving issues before they escalate
• You value personal growth, thrive in team-oriented environments, and enjoy helping build scalable processes

If you're ready to bring your expertise to a growing, innovative company, we encourage you to apply!

Equal Opportunity Employer

Quote Velocity is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Quote Velocity, we understand that diversity and inclusion are not just words; they are values we hold dear. We believe that diversity is the foundation of innovation, and inclusion is the catalyst for growth. We are committed to building a workplace where all voices are heard, all perspectives are respected, and every individual is valued.

We embrace a culture where differences are celebrated, and every team member is encouraged to bring their authentic selves to work. Our commitment to diversity and inclusion is not just a checkbox; it's a fundamental part of who we are. We actively seek out diverse perspectives and experiences to fuel our creativity and drive our success.

Join us at Quote Velocity, where diversity is the key to our innovation, and inclusion is the path to our excellence. Your unique background, experiences, and talents will contribute to our collective success, and together, we'll continue shaping the future of customer acquisition.