Client Success Associate - Track & Field

FloSports, Inc.; Austin (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Top Workplace recognition

Flexible schedule

All-hands events in Austin

401(k) match

Medical/Dental/Vision

Disability & Life Insurance

Parental leave

Flexible PTO

Snacks and meals

Job summary

FloSports, a world-class sports media company, is seeking a Client Success Associate – Track & Field to join our MileSplit data team in Austin. You will help gather, post, and verify Track & Field and Cross Country results, ensuring accuracy and timely updates for our platform’s track and field data.

You will support data processing across multiple sports, assist with support tickets, and help maintain internal documentation while learning best practices for data entry and quality control in a

Qualifications

• Strong communication and teamwork skills are essential.
• Knowledge of Track & Field and Cross Country is preferred; familiarity with results and statistics helps.
• Attention to detail and data integrity are critical.
• Self-driven with good planning and organizational skills.
• Able to quickly research information online; basic Excel skills.
• Willingness to adapt to changing workloads and schedules.

Responsibilities

• Assist in gathering, converting, and posting Track & Field and Cross Country results into the MileSplit database.
• Support verification and ensure accuracy of data in results and rankings.
• Aid in processing results for additional sports as needed.
• Help resolve software support tickets related to data, escalating complex issues.
• Assist with creation and maintenance of Stats Team product documentation and efficiency reporting.
• Learn and apply best practices for data entry and quality control.
• Perform other duties and special projects to support team goals and partner success.

Skills

Strong communication

Track & Field knowledge

Detail-oriented

Self-starter

Online research

Excel basics

Adaptable to change

Night/weekend availability

Tech-savvy

Education

Bachelor's degree or pursuing

Job description

FloSports is a world-class sports media company strategically positioned to be the essential destination for passionate sports fans, delighting them with live event coverage, breaking news, highlights, stats, rankings, and team and player profiles. We are growing Our Sports every day by continuing to invest in our ever-expanding ecosystem, which consists of over a dozen sport verticals and hundreds of streaming partners. FloSports is creating the home for college conferences/leagues and sports like grappling, hockey, track & field, racing, cheer, wrestling, and more, and we are looking for innovative and passionate people like you to help us!

THE ROLE:

FloSports is looking for a Client Success Associate – Track & Field to join our Sports Management Software Team. In this role, you'll play a vital support function in maintaining the accuracy and timeliness of our MileSplit results database. You'll work closely with the Client Success Stats Specialist and the rest of the pod, assisting with the critical tasks of gathering, processing, and verifying athletic results, contributing directly to our platform's reputation as the definitive source for Track & Field and Cross Country data.

RESPONSIBILITIES:

• Assist in the gathering, conversion, and posting of Track & Field and Cross Country results into the MileSplit database.

• Support the verification and ensure the accuracy of data within results and rankings.

• Aid in processing results for additional sports, as needed.

• Help resolve software support tickets related to data and stats in a timely manner, escalating complex issues as appropriate.

• Assist with the creation and maintenance of Stats Team product documentation and efficiency reporting.

• Learn and apply best practices for data entry and quality control.

• Perform other duties and special projects as assigned to support team goals and partner success.

QUALIFICATIONS:

• Strong communication skills and the ability to work effectively within a team.

• Knowledge of Track & Field and Cross Country is preferred, particularly an understanding of results and statistics.

• Detail-oriented with a strong focus on accuracy and data integrity.

• Self-starter with good planning and organizational skills.

• Ability to quickly navigate and research information online.

• Basic Excel skills.

• Adaptable to change and able to manage a variable workload.

• Availability to work nights and weekends will be required during peak seasons for results processing.

• Tech-savvy and able to thrive in a fast-paced, collaborative team environment.

BONUS:

• Bachelor's degree in any discipline or currently pursuing.

• Familiarity with data entry or content management systems.

OUR COMMITMENT TO DIVERSITY:

At FloSports, we are bonded by our passion for sports and our purpose to unite communities around experiences that finally give underserved sports the love they deserve. We recognize the need to build a company that seeks out, embraces, and celebrates our individual differences, ideas, and talent. FloSports is committed to the pursuit of a fair, equal and inclusive workplace where everyone is given the opportunity to grow to their fullest potential.

OUR BENEFITS:

• Recognized three years in a row as a Top Workplace by the Austin-American Statesman

• Flexibility at work - you can take control of your profession and personal schedule

• All-hands events hosted in beautiful Austin, Texas

• Annual equity awards for all top performers

• Competitive and comprehensive medical, dental and vision plans

• Peace of mind through company-paid short-term disability, long-term disability and life insurance

• Generous 401(K) company match vested immediately

• Progressive parental leave policies

• Flexible paid time off

• Hack-a-thons and a full calendar of team-building and social events

• Company donation to youth teams and leagues that our employees coach

• Stocked snack bar, catered lunch and breakfast tacos every week