Client Success Associate (Early Careers and New Graduates)

Indeduconsultancy; Irving (TX); On-site; USD 53,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off

Charity match program

Medical, Dental & Vision Plans

Parental Leave

Employee Assistance Program (EAP)

401K matching

Job summary

Gartner, Inc. in Irving, TX, hires Client Success professionals who ensure value beyond investment by onboarding clients and surfacing priorities. You’ll help clients adopt Gartner services and engage large client teams across functions.

The role emphasizes relationship building, strategic thinking, and cross‑functional collaboration to deliver measurable ROI. A bachelor’s degree is preferred, with 6+ months of experience, plus strong communication and influencing skills.

Qualifications

• Bachelor's degree preferred with 6+ months of relevant experience.
• Proven ability to delight clients.
• Strong communication, collaboration, and influencing skills.

Responsibilities

• Partner with clients across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales to ensure success.
• Introduce Gartner services to prospects and connect clients with experts.
• Identify client priorities and align Gartner resources to maximize ROI.
• Collaborate with internal stakeholders to drive service delivery and outcomes.
• Leverage insights to drive ongoing client engagement, satisfaction, retention and growth.

Skills

Communication skills

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor's degree (preferred)

Job description

What makes Gartner a great place to work?

We're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. In our collaborative and supportive culture, you’ll make deep connections with colleagues, clients and the communities in which we live and work. You'll have the autonomy to get your work done with the flexibility you need to achieve your best.

About the role

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner’s resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

What you will need

Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience. Proven track record of success fueled by a passion for delighting clients. Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

What you will get

• Competitive salary
• generous paid time off policy
• charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner believes in fair and equitable pay.

A reasonable estimate of the base salary range for this role is 53,000 USD - 77,000 USD. Employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.

• generous PTO
• 401k match up to $7,200 per year
• opportunity to purchase company stock at a discount

Equal Employment Opportunity Statement

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.

You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].