Client Success Associate

Gordon Flesch Company; Chicago (IL); On-site; USD 38,572 - 41,328; Full time

Job summary

Gordon Flesch Company is seeking a customer-focused specialist to partner with our Major Account Executive, driving value, adoption and growth across strategic accounts. You will train customers, maintain strong relationships, and help deliver tailored success plans while coordinating across internal teams and stakeholders.

Excellent communication, analytical problem-solving, and teamwork are essential as you support satisfaction, retention and revenue growth in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Advanced skill in Microsoft Excel.
• Proficient with Microsoft Office applications, including Word and Outlook.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to multi-task with strong attention to detail.

Responsibilities

• Provide continuous training to ensure high early adoption of products and services.
• Build and maintain strong, long-term relationships with key stakeholders across customer accounts.
• Serve as a point of escalation for customer concerns with timely resolution.
• Act as a liaison by coordinating conversations with internal departments.
• Help develop and execute customer success plans tailored to each client's goals and business objectives.
• Provide regular updates to internal teams on customer status and opportunities for improvement.
• Participate in client meetings, including preparation and follow-up.
• Conduct walkthroughs of customer sites to identify growth opportunities.
• Ensure accurate documentation of sales activities in CRM systems.
• Promote company events to current and prospective customers.
• Continuously learn and stay current on GFC's technology solutions.
• Assist with budget planning and account reviews with data gathering and presentation.

Skills

Advanced Excel

Analytical skills

Problem solving

Customer service

Communication skills

Teamwork

multitasking

Interpersonal skills

Education

High school diploma

Associate degree

Tools

Microsoft Word

Microsoft Outlook

Job description

Job Purpose

This role will serve as a trusted advisor to our top customers and assist our Major Account Executive to drive maximum value from our solution and achieve their desired outcomes. They will support the customers to drive satisfaction, retention and growth within the account.

Responsibilities

• Provide continuous training to ensure high early adoption of products and services.
• Build and maintain strong, long-term relationship with key stakeholders across customer accounts to align strategic goals between GFC and customers.
• Serve as a point of escalation for customer concerns, ensuring timely and effective resolution.
• Act as a liaison by coordinating and facilitating discussions with internal departments.
• Help develop and execute customer success plans tailored to each client's goals and business objectives.
• Provide regular updates to internal teams on customer status, feedback, and opportunities for improvement.
• Participate in internal and external client meetings, including preparation and follow-up.
• Conduct walkthroughs of customer sites to identify potential growth opportunities.li>
• Ensure accurate documentation of sales activities in CRM systems including meeting notes.
• Help promote company events to current and prospective customers.
• Continuously learn and stay current on GFC's technology solutions.
• Assist with budget planning and account reviews, including data gathering and presentation.
• Miscellaneous job duties as assigned.

Requirements

• High school diploma or equivalent.
• Advanced skill in Microsoft Excel
• Valid driver's license and appropriate auto insurance as dictated by state requirements.
• Ability to promote ideas and work constructively across various departments.
• Exceptional analytical skills and problem-solving abilities
• Proficient with Microsoft Office applications, including Word, , and Outlook.
• Ability to compare data from a variety of sources for accuracy and completeness.
• Possess a professional attitude with an ability to interact well with others.
• Strong customer service orientation.
• Ability to work in a team environment and interact in a consistent, positive manner.
• Excellent verbal and written communication skills.
• Ability to multi-task while maintaining strong attention to detail.

Preferred Qualifications (if applicable)

• Associate degree or equivalent experience.
• Experience generating and converting business leads.
• Proven track record of delivering excellent customer service.

Self-motivated with a desire to grow into a sales professional.

Interest in business technology solutions.

The hourly rate for this position is $27.50 - $30.00

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)