Client Success Associate

Botsplash; Charlotte (NC); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Education Allowance

Paid Time Off

Federal Holidays

401K with match

Job summary

Botsplash in Charlotte, NC seeks a Client Success Associate to guide customers through onboarding, training, and platform adoption. You will be the trusted liaison, helping clients maximize value and resolve issues with your cross-functional team.

You’ll monitor health signals, prepare reports, and identify opportunities for expansion while delivering thoughtful solutions. A proactive, tech-savvy communicator with a customer-first mindset will thrive here.

Qualifications

• Experience in customer success or related role is preferred.
• Excellent written and verbal communication skills.
• Strong research, analytical, and problem-solving abilities.
• Must be proactive, enthusiastic, and adaptable to change.
• Genuine interest in technology and business; eagerness to learn.

Responsibilities

• Onboard and train new customers on the Botsplash platform.
• Serve as a consultant to tailor solutions and resolve issues.
• Attend weekly client calls and review performance metrics.
• Relay customer feedback and pain points to internal teams.
• Create reports showing progress and informing strategy.
• Monitor customer health and churn risk.
• Manage support inquiries and tickets.
• Collaborate with Dev/Product to inform the roadmap.
• Assist with API integration projects.
• Identify opportunities for account growth through upselling or cross-selling.

Skills

Communication

Analytical thinking

Problem-solving

Customer focus

Adaptability

Tools

API integrations

CRM software

Job description

We are seeking a passionate, driven, and customer-focused Client Success Associate to join our growing team. Botsplash partners with clients across the lending, fintech, and automotive industries, helping them deliver best-in-class digital engagement experiences.

The ideal candidate is someone who genuinely enjoys working with customers, thrives on solving problems, and is motivated to uncover opportunities that help clients grow. This role will play a key part in building strong, long-term relationships by serving as a trusted point of contact, guiding customers through platform best practices, and helping resolve issues alongside our internal teams.

If you’re enthusiastic about technology, energized by client interaction, and excited to make an impact, we’d love to meet you.

Responsibilities

• Guide new customers through implementation and training, ensuring their success with Botsplash
• Ability to act as a consultant, provide tailored solutions, and handle conflict resolution.
• Attend weekly client calls and review performance metrics
• Act as the voice of the customer by relaying feedback and pain points
• Create reports to show progress and inform strategy.
• Monitor customer health and progress, identify risks of churn
• Manage support inquiries and tickets
• Work closely with the Dev/Product team to prepare a roadmap
• Understand and implement client API integrations and assist with API integration projects
• Look for opportunities for account growth through upselling or cross-selling.

Requirements

• Hands on with technology change requests and system setup
• Strong verbal and written communication skills
• Strong research and analytical skills and problem-solving ability
• Must be responsive, pro-active, enthusiastic, and adaptable
• Genuine interest in technology and business with the desire to learn more
• Previous internship experience in related role is a plus
• Medical, Dental, Vision and Life Insurance
• Training and Education Allowance
• Paid time off
• Company observed Federal Holidays
• 401K plan with matching

About Botsplash

At Botsplash, our goal is to help our enterprise clients “Be Where Their Customers Are”. Our Software-as-a-Service platform helps businesses manage conversations and engagements with their customers across multiple digital channels – SMS, Website Chat, Facebook, Video and others. We are a bootstrapped, profitable company and located in the Charlotte, NC area. Our clients are in Fintech, Lending, Insurance, Education and Auto industries.