Client Success Architect (Client Success Manager)

Openkrill; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401k plan

Discretionary Time Off

Equity participation

Job summary

Blackpoint Cyber is seeking a Client Success Architect to drive partner health and adoption of our endpoint solutions. The role combines technical engagement with partner training and strategic collaboration with GTM and Product teams.

You will support onboarding, document process flows, and maintain ongoing education on our products. This is a customer-facing, remote role with opportunities to influence long-term partner success and value delivery.

Qualifications

• Customer-facing role with technical depth and problem solving.
• Ability to educate and enable partners on product suites.
• Strong communication and collaboration with GTM and product teams.

Responsibilities

• Drive partner health and product adoption for Blackpoint Suite.
• Provide in-depth technical engagement and training to partners.
• Collaborate with GTM and Product teams for strategic partner engagements.
• Support onboarding/offboarding with partners and clients.
• Maintain ongoing education on Blackpoint products and integrations.
• Prepare monthly partner reviews to show value delivery.

Skills

Customer-facing

Technical proficiency

Communication skills

Remote work

Education

Bachelor's degree or equivalent

Tools

Zendesk

HubSpot

Job description

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learningsto bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.

The Opportunity:

We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs), Systems Integrators (SIs), Value Added Resellers (VARs) and enterprise clients.

Our agile team is in the foundational stages of building a top-tier Client Success department. We are seeking a Client Success Architect who is adaptable, security-minded, client-focused and highly technical.

Key Responsibilities

• Focus on enhancing partner health by driving the adoption of the Blackpoint Suite of products and services and penetration of endpoints.
• Provide in-depth technical engagement and training to partners to educate and help them with the use of our suite of products as it relates to their business.
• Collaborate with other Go-To-Market (GTM) and Product team members to facilitate strategic engagements with partners and their clients. This includes direct engagement, preparation processes, and flowchart documentation to enhance partner experiences.
• Offer onboarding and offboarding support through direct engagement with partners and their clients. Assist in building strategic documentation and process flows to ensure faster and smoother onboarding experiences.
• Engage in ongoing education related to Blackpoint products, services, and integrated systems to stay current and provide the best support to partners.
• Assist in crafting and preparing monthly partner reviews to assess value delivery and customer health, ensuring ongoing satisfaction and the long-term success of our partnerships.
• Adopt a highly analytical approach to tracking activity with KPIs on ChurnZero and measuring progress month-over-month.
• Follow documented processes and procedures for all events to continuously enhance the partner and client experience.

Requirements

• Minimum of 2 years of work experience in a customer-facing and technical role.
• Ability to demonstrate a high degree of technical proficiency with product suites and platforms.
• Knowledge of Zendesk, and HubSpot or similar software.
• History of working successfully to drive customer value and engagement.
• Willingness to be customer-facing and ability to navigate customer needs and challenges.
• Strong technical aptitude, excellent communication skills, and a curious mindset.
• Experience working with clients in the security landscape.
• Bachelor's degree or equivalent experience.
• Proven ability to work independently and remotely.

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We are committed to equality of opportunity in all aspects of employment.

Benefits

• competitive Health, Vision, Dental, and Life Insurance plans
• a robust 401k plan
• Discretionary Time Off
• and other minor perks
• International employees receive competitive benefits in accordance with local market standards and applicable country requirements.

Blackpoint believes all employees should share in the company’s success – equity participation is available to employees globally, with program details varying by location and employment structure.