Client Success Agent

Freddie Mac; Oklahoma (Westmoreland County); Remote; USD 40,000 - 50,000; Full time

Job summary

A leading company in debt relief services is offering a remote full-time role focusing on customer service support for individuals in a debt settlement program. Qualified candidates will help clients achieve financial goals through effective communication and problem solving, emphasizing the importance of exceptional service and personal development.

Benefits

Generous Medical, Dental, and Vision Benefits

Performance-based bonuses

Access to earned wages at any time

Career advancement opportunities

Qualifications

• 2+ years in customer service or relationship-based support.
• Strong working knowledge of service processes.
• Exceptional communication skills.

Responsibilities

• Provide exceptional voice support for debt settlement clients.
• Resolve client inquiries and document discussions.
• Assist clients facing legal actions from creditors.

Skills

Customer Service

Attention to Detail

Professionalism

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Tools

Microsoft Excel

Microsoft Office

Job description

Employer Industry: Debt Relief Services

Why consider this job opportunity:
- Salary of $20/hr + eligible for performance-based bonuses
- Generous Medical, Dental, and Vision Benefits
- Opportunity for career advancement and growth within the organization through mentorship and leadership programs
- Full-time remote work flexibility
- Access to earned wages at any time before payday

What to Expect (Job Responsibilities):
- Provide exceptional voice support for clients enrolled in the debt settlement program through inbound and outbound calls
- Resolve client inquiries and complex scenarios with empathy and confidence while maintaining accurate account documentation
- Present settlement proposals to clients and guide discussions towards achieving their financial goals
- Document client discussions clearly and escalate issues to leadership as needed
- Assist clients facing legal actions from creditors by providing necessary guidance

What is Required (Qualifications):
- High school diploma/GED required; Bachelor's degree preferred
- Minimum of 2 years of customer service or relationship-based support experience
- Strong working knowledge of client service processes and exceptional attention to detail
- Proficient in Microsoft Excel and Office
- Ability to remain professional and patient in high-stress environments

How to Stand Out (Preferred Qualifications):
- Experience in a financial or banking organization
- Ability to de-escalate stressful situations and support vulnerable clients
- Exceptional written and verbal communication skills
- Experience navigating multiple computer systems with strong multi-tasking skills

#DebtRelief #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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