Client Success Advocate

Senior Helpers; Riverview (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Senior Helpers in Riverview, FL is seeking a Client Advocate to manage leads, assess client needs, and coordinate care with families and facilities. The role emphasizes proactive communication, relationship-building, and ensuring safe, quality home care for clients and their families.

The ideal candidate will be personable, professional, detail-oriented, and capable of handling multiple priorities independently while collaborating with internal teams and referral partners.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong organizational and follow-up skills to manage multiple clients.
• Ability to build trust with clients, families, and referral sources.

Responsibilities

• Lead management & intake: respond to new client leads and inquiries; gather client needs and preferences.
• Client assessments: conduct assessments to determine services and expectations; communicate with the team.
• Environmental & safety checks: perform home or facility visits and identify safety concerns.
• Client & family relations: maintain regular communication and manage expectations with families.
• Facility & referral partner communication: update and coordinate with facilities and referral sources.

Skills

Communication skills

Organizational skills

Follow-up and multitasking

Client relations

Job description

Senior Helpers in Riverview, FL is seeking a Client Advocate to manage leads, assess client needs, and coordinate care with families and facilities. The role emphasizes proactive communication, relationship-building, and ensuring safe, quality home care for clients and their families.

The ideal candidate will be personable, professional, detail-oriented, and capable of handling multiple priorities independently while collaborating with internal teams and referral partners.