Client Success Advisor - Risk & Audit

Diligentcorporation; New York (NY); On-site; USD 99,280 - 124,000; Full time

Benefits offered by this job

Flexible work environment

Comprehensive health benefits

Generous time off policy

Wellness programs

Job summary

Diligentcorporation is seeking an experienced GRC Advisor to join their team in New York City. This individual will work on key accounts to drive adoption and retention of Diligent's platform, ensuring clients understand its functionality and tailoring solutions to meet their objectives.

The role requires at least 5-7 years in a client-facing capacity, strong communication skills, and a willingness to travel. Diligent offers a flexible work environment and comprehensive benefits to support their employees.

Qualifications

• 5-7 years in client-facing roles within legal, audit, risk, or compliance.
• Experience in GRC domain and with software solutions.
• Willingness to travel to client sites.

Responsibilities

• Provide guidance on GRC platform functionality.
• Conduct assessments of clients’ GRC needs.
• Collaborate with clients on governance and compliance.
• Ensure adoption of platform solutions.
• Partner with internal teams for platform improvements.
• Monitor industry trends and share insights.

Skills

Client-facing experience

Analytical and problem-solving abilities

Excellent communication skills

Interpersonal skills

Adaptability

Organizational skills

Job description

Position Overview

Diligent is looking for an experienced GRC Advisor to join the team and work on key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM and value drivers established through combining people, process, and technology. If you are like the talented GRC Advisors at Diligent, you may feel the desire to serve others—but you are constrained in your current role. The Client Success Advisor role is key to Diligent’s customer success retention strategy.

Key Responsibilities

• Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business processes and objectives.
• Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
• Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent’s platform.
• Ensure proper understanding and adoption of the platform solutions to identify at‑risk clients and help increase usage of the software and modules.
• Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
• Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject‑matter expert perspective.

Required Experience / Skills

• Minimum of 5‑7 years of experience in a client‑facing role within the legal, audit, risk, or compliance industry.
• Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
• Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value. Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
• Strong analytical and problem‑solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
• Highly organized and detail‑oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast‑paced environment.
• Willingness to travel to client sites.

Compensation

U.S. pay range: $99,280 – $124,000 USD.
Pay range: $86,320 – $107,900 CAD.

About Diligent

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Equal Opportunity Employment

We are a drug‑free workplace. Diligent is proud to be an equal‑opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer‑related or HIV/AIDS‑related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

Recruitment Agency Statement

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.