Client Strategist

Careers; Capetown (CA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading digital marketing firm is seeking a Client Strategist to enhance client relationships and drive growth through strategic planning and performance analysis. This fully remote role requires strong communication and analytical skills to guide eyecare professionals effectively. The ideal candidate will thrive in a high-autonomy environment, managing multiple accounts while delivering measurable results. Join a team that values clarity, accountability, and collaboration, and make a meaningful impact on small businesses.

Qualifications

• 3-5 years in a client-facing role with strategic responsibilities.
• Proven success in building strong client relationships.

Responsibilities

• Lead client relationships and ensure support.
• Create focused marketing strategies based on data.
• Deliver insightful reports and guide next steps.

Skills

Strategic Thinking

Performance Interpretation

Client Communication

Project Management

Emotional Intelligence

Tools

Google Analytics

CallRail

SEMrush

CRM

Job description

At EyeCarePro, we specialize in digital marketing solutions for optometrists and eyecare practices across North America. Our mission is to help independent practices thrive through smart marketing strategies, performance-focused services, and meaningful client relationships. From web design and SEO to advertising, content, and patient acquisition tools were the industry leader in helping eyecare professionals grow.

Were a fully remote team that values clarity, accountability, and collaboration. You wont find micromanagement here just good people doing meaningful work and constantly learning along the way. If you're passionate about making an impact and helping small businesses succeed, you'll feel right at home.

Were hiring a Client Strategist who brings clarity, integrity, and critical thinking. This is not a typical account management role it blends strategic planning, performance interpretation, and client relationship leadership. You'll guide eyecare business owners through data insights, help them understand what's working (and what's not), and drive measurable growth.

Were looking for someone grounded, thoughtful, and accountable. If you love problem-solving, communicate with purpose, and thrive in high-autonomy environments, we want to hear from you.

What You'll Be Responsible For

Client Relationship Management

• Lead the relationship with each assigned client

• Set expectations, guide conversations, and ensure clients feel supported and understood

Strategic Planning and Direction

• Create focused marketing strategies based on business goals, data, and best practices

• Translate insights into clear, confident recommendations

Cross-Team Collaboration

• Work with content, design, development, and campaign teams to bring strategies to life

• Align deliverables, keep timelines on track, and ensure execution is smooth

Performance Analysis and Reporting

• Use platforms like Google Analytics, CallRail, and CRM tools

• Deliver clear, insightful reports and guide next steps based on performance

Proactive Ownership

• Anticipate challenges and raise risks early

• Maintain momentum and protect both trust and results

Discernment and Decision-Making

• Make informed, context-aware recommendations

• Know when to take action and how to communicate your reasoning

What Were Looking For

• Strategic thinker who builds marketing plans that connect to business goals

• Strong performance interpretation skills you can turn numbers into direction

• Confidence in client-facing communication with clarity and empathy

• Strong project and time management you follow through without chasing

• Integrity and emotional intelligence you show up prepared and communicate with care

What You Bring

• 3-5 years in a client-facing role with strategic responsibilities

• Proven success building strong client relationships and delivering results

• Experience in digital marketing, SEO, content, or performance-based services

• Familiarity with tools like Google Analytics, CallRail, SEMrush, and CRMs

• Ability to manage multiple accounts without losing focus or missing details

• Strong written and verbal communication skills

• A track record of sound decision-making under pressure

Work Requirements

• Remote: 100% work-from-home opportunity

• Schedule: Monday to Friday, 8:00 AM 4:00 PM Eastern Time

• Must Have:

  • Personal computer, monitors, and essential tech

  • Professional and quiet workspace

  • Reliable high-speed internet

  • Backup power supply (if applicable)

What We Expect

We value clear thinking, thoughtful communication, and a steady presence especially when things are uncertain or complex. Youll be trusted to lead without being micromanaged, which means raising your hand early, asking smart questions, and owning your outcomes.

If you're someone who cares deeply about doing great work and helping clients succeed, wed love to get to know you.