Client Specialist - Luggage

Brobston Group; Orlando (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Brobston Group in Orlando, FL seeks a Client Specialist to maximize luggage category sales by delivering outstanding service and expert product knowledge. The role focuses on building customer relationships, contributing to merchandise presentation, and supporting omnichannel experiences.

You will act as a luggage knowledge expert and brand ambassador, participate in merchandising and operations, and help educate colleagues while leveraging technology to enhance the customer journey.

Qualifications

• Product knowledge and passion for luggage category.
• Strong verbal and written communication abilities.
• Ability to build and maintain customer relationships.
• Leadership and teamwork within a retail environment.

Responsibilities

• Create an easy, seamless, and enjoyable in-store experience while cultivating customer relationships.
• Serve as a product knowledge expert and brand ambassador for the luggage category.
• Participate in merchandising and operational tasks, supporting omnichannel needs.
• Use technology effectively and educate colleagues.

Skills

Product knowledge

Communication

Interpersonal skills

Leadership

Education

High school diploma

Job description

Summary

The Client Specialist maximizes sales in the assigned luggage category by providing outstanding service and product knowledge. The role builds customer relationships, supports compelling merchandise presentation, and contributes to the omnichannel experience.

Responsibilities

• Create an easy, seamless, and enjoyable in-store experience while cultivating customer relationships.


• Serve as a product knowledge expert and brand or category ambassador.


• Participate in merchandising and operational tasks, and support omnichannel needs.


• Use technology effectively and educate fellow colleagues.

Requirements

• High school diploma or equivalent.


• One to two years of related experience.


• Strong communication, interpersonal, and leadership skills.


• Ability to work a flexible schedule and stand or walk for extended periods; frequently lift or move up to 25 pounds.