Client Specialist

State-of-Michigan; Lansing (MI); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus

Hybrid work option

Job summary

The State of Michigan is seeking an Information Technology Specialist 14 to support the Michigan Department of Education and CEPI. The role requires triaging IT issues, facilitating escalations, and ensuring policy-compliant resolutions.

A strong communicator with a team mindset will excel in a hybrid Lansing, MI environment. Eligible for a sign-on bonus up to $2,500 and remote-work flexibility two days on-site and three days remote.

Qualifications

• Bachelor's degree with at least 21 semester credits in computer science, data processing, IT or related fields.
• Associate's degree with 16 semester credits in IT related fields and four years of professional experience in IT infrastructure or programmer/analyst roles.
• Alternative: high school level with three years of IT programming/engineering experience and four years of professional IT experience.

Responsibilities

• Triages and assists clients to resolve IT challenges.
• Facilitates escalations and resolution per DTMB policies.
• Supports security compliance for MDE and CEPI.
• Collaborates with state employees, contractors, and IT staff to deliver solutions.

Skills

Communication

Teamwork

Education

Bachelor's degree in CS or related field

Associate's degree + experience in IT

High school + 3 years IT experience

Job description

The Department of Technology, Management and Budget (DTMB) supports the business operations of state agencies through a variety of services including Information Technology project delivery, maintenance and support. This position is with the Agency Services area of DTMB Agency Services supporting the Michigan Department of Education (MDE) and the Center for Educational Performance and Information (CEPI).

We are looking for a person who understands the value of public service and wants to help us meet the needs of our citizens and someone who embraces diversity. Above all, we are looking for someone that is passionate about information technology and customer support. This person needs to be an excellent communicator, meaning you can effectively make oral and written reports, presentations and prepare clear and concise documentation. You need to have a team-oriented mindset and be capable of establishing and maintaining effective relationships with clients and matrix support teams. We need someone who can resolve problems in a timely manner and seeks optimum solutions.

This position functions as a Client Specialist, within a team of technology professionals. The position is responsible for triaging and assisting clients to resolve their IT challenges, facilitating all escalations and issue resolution according to DTMB policies and procedures, and assisting with security compliance all in support of MDE and CEPI agency goals and missions. This position works with a variety of team members, including state employees and contractors, architects, developers, database administrators, and agency business clients from MDE and CEPI.

If you are a self-motivated individual with a proven track record, seeking a challenge in a fast-paced environment, we are interested in hearing from you.

The State of Michigan offers competitive work experience that includes in-state remote work options, tuition reduction program at several higher education institutions, a variety of benefits, access to professional development training, and excellent vacation and sick time policies.

DTMB does not participate in STEM-OPT.

ITS 14 -- Position Description

SIGNING BONUS:

This position may be eligible for a sign-on bonus of up to $2,500. Up to $1,250 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.

Position Location/Remote Office:

The office location is Lansing, MI. The State of Michigan is not able to offer employment to out-of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week.

DTMB is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

Education and Experienc e

Possession of a bachelor's degree with at least 21 semester (32 term) credits in one or a combination ofthe following: computer science, data processing, computer information systems, data communications,networking, systems analysis, computer programming, information assurance, IT project managementor mathematics.

Experience

Information Technology Specialist 14

Three years of professional experience equivalent to an Information Technology Infrastructure orProgrammer/Analyst P11 or one year equivalent to an Information Technology Infrastructure orProgrammer/Analyst 12.

An associate's degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, mathematics or equivalent; and at least two years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.

OR

At least an educational level typically acquired through the completion of high school and at least three years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.

To be considered for this position you must:

• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employmentshould include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Failure to complete any of the above items may result in your application not being considered and screened out. See instructions for attaching files here: Instructions (Download PDF reader)

Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. If selected for employment, you must be able to submit proof of your legal right to work in the United States.

Certain positions may be assigned subclass codes and individuals appointed must possess the required specialized experience.

View the job specifications at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologySpecialist.pdf