Client Specialist

Fm; Fort Worth (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Fm is seeking a dedicated Client Specialist to be the first point of contact for clients, shaping their experience with Musicbed, Filmsupply, and Stills. You will solve problems, communicate clearly, and uphold our brand values while guiding new and existing clients through their journeys.

In this role you will handle high volumes of calls, chats, and emails, strive for membership retention, and resolve product issues through product knowledge.

Qualifications

• 1-2 years of customer service experience.
• Ability to navigate delicate conversations and stay composed during escalations.
• Familiarity with CRM systems, particularly HubSpot, is advantageous.

Responsibilities

• Deliver client-focused service by exceeding client expectations and offering innovative solutions.
• Manage a high volume of calls, chats, and emails while maintaining quality service.
• Focus on membership retention and client recapturing to minimize turnover.
• Solve product related issues through deep knowledge of our brands' core functions.
• Collaborate with team members and utilize available resources to creatively solve problems and address client feedback.
• Enforce contract terms and remediate misuse while maintaining amicable client relationships.
• Champion our company's values of Sense of Urgency, Results Orientation, Constructive Candor, and High Character

Skills

Customer service

Multichannel support

HubSpot CRM

Tools

HubSpot CRM

Job description

Job Vision:

We're seeking a dedicated Client Specialist to join our team. As a Client Specialist, you are the first point of contact for clients and set the stage for a great experience. You will have the unique opportunity to positively affect new and existing clients' user journeys. You will be a problem solver and the conduit of our brand. Through excellent communication and empathy, we can build lasting client relationships that add to the value of Musicbed, Filmsupply, and Stills.

Core Responsibilities:

• Deliver client-focused service by exceeding client expectations and offering innovative solutions

• Manage a high volume of calls, chats, and emails while maintaining quality service

• Focus on membership retention and client recapturing to minimize turnover

• Solve product related issues through deep knowledge of our brands' core functions

• Collaborate with team members and utilize available resources to creatively solve problems and address client feedback

• Enforce contract terms and remediate misuse while maintaining amicable client relationships

• Champion our company's values of Sense of Urgency, Results Orientation, Constructive Candor, and High Character

Experience and Skills:

• 1-2 years of customer service experience

• Ability to navigate delicate conversations and maintain composure during escalations

• Familiarity with CRM systems, particularly HubSpot, is advantageous

A great candidate will:

• Thrive in a collaborative team environment

• Be open to giving and receiving feedback with a positive attitude

• Demonstrate creative and critical thinking skills

• Maintain a strong work ethic, with the ability to deliver solid work on tight schedules

• Hold high professional standards: strong motivation for individual & organization success

• Adapt as FM grows. Opportunities for growth and development may arise, flexibility is key