Client Specialist

Avery Dennison; Arkansas; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Healthcare

Retirement Security

Paid Time Off

Wellness Programs

Job summary

Avery Dennison is seeking a dedicated professional to serve as the primary relationship manager for high-revenue clients. This role requires the ability to navigate complex client needs while delivering stellar service, ensuring client satisfaction and operational success.

The ideal candidate will hold a Bachelor’s degree and possess 3 to 5 years of relevant experience. Strong skills in communication, organization, and project management are essential. Join us in a collaborative environment with comprehensive benefits.

Qualifications

• 3 to 5 years of experience in client service or related business experience.
• Ability to handle challenging clients while communicating effectively.
• Experience in managing multiple projects in a fast-paced environment.

Responsibilities

• Manage relationships with high-revenue clients as their primary contact.
• Resolve client complaints and workflow issues independently.
• Work with internal departments to meet project specifications.

Skills

Diplomatic client management

Excellent communication

Team collaboration

Project management

Organizational skills

Software proficiency (PowerPoint, Excel, etc.)

Education

Bachelor's degree in business, marketing, or related field

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Microsoft Word

ERP systems

Job description

Benefits

• Comprehensive Healthcare: Comprehensive medical, dental, and vision insurance options designed to support the physical well‑being of you and your family.
• Retirement Security: A robust 401(k) matching program to help you invest and secure your long‑term financial future.
• Paid Time Off: Generous paid time off, including vacation days, holidays, and personal days to ensure work‑life balance.
• Wellness Programs: Comprehensive wellness resources and incentives aimed at supporting mental, emotional, and physical health.

Key Responsibilities

• Serve as the primary day‑to‑day relationship manager and main point of contact between the assigned major, high‑revenue client and internal departments.
• Manage one or more client accounts with several million dollars in annual revenue by mastering the client’s business processes and organization to provide excellent service.
• Own the issue resolution process by independently investigating, escalating, addressing, and resolving client complaints, concerns, and workflow issues.
• Work closely with the client and internal Sales, Creative, IT, and Operations departments to establish clear, concise project specifications and production requirements.
• Evaluate and determine when committing to expedited, un‑billed shipping methods or print production overtime is necessary to meet client‑dictated timing and delivery requirements.

Requirements

• Bachelor's degree in business, marketing, or a similar field, combined with at least 3 to 5 years of related business experience or training in client service.
• Must possess the ability to be diplomatic with challenging clients, showing excellent oral, interpersonal, and written communication skills to effectively present information to groups and management.
• Ability to work in a collaborative, participative, and team‑oriented environment, managing projects independently from inception through final delivery in a fast‑paced setting.
• Strong organizational skills with the ability to manage multiple projects concurrently, delivering successfully against deadlines with a keen attention to detail to ensure the highest quality of deliverables.
• Skilled in effectively utilizing a variety of software programs including PowerPoint, Outlook, Excel, Access, Word, ERP, and retail or client‑specific proprietary systems.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.

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Identity Verification Notice

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