Client Solutions Team Lead, Global Accounts

TikTok; Los Angeles (CA); On-site; USD 130,625 - 213,750; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Paid time off

Job summary

A leading social media platform is seeking a Client Solutions Team Lead to drive revenue growth and manage client relationships. The ideal candidate will have strong leadership experience in digital advertising and a proven ability to mentor teams. Success in this role will require strategic thinking, relationship management, and a strong grasp of campaign performance metrics. This full-time position is based in Los Angeles or New York with competitive compensation and benefits.

Qualifications

• Minimum 5 years of leadership experience in a relevant field.
• Strong track record of mentoring and managing teams.
• Willingness to work in Los Angeles or New York.

Responsibilities

• Lead a team of account managers for campaign execution.
• Develop strategic client relationships across multiple regions.
• Leverage data to create best practices for client business.

Skills

Leadership experience in digital advertising

Managing high-performing teams

Proficiency in Spanish and/or Portuguese

Data analysis to assess campaign performance

Client relationship building

Job description

Overview

This role sits within our growing Global Agency & Accounts (GA&A) team, which is responsible for hitting revenue goals, building relationships with key enterprise accounts and helping clients drive business results on TikTok through product consultation, business development and support.

The Client Solutions Team Lead is a new-to-team position supporting one of TikTok's key enterprise accounts. The role will be responsible for leading a team of individual contributors (account managers) to ensure flawless campaign execution and deliver and upsell against revenue goals. The role will also build and manage strategic client relationships to grow our partnership in priority regions. This role will collaborate with cross functional stakeholders, including other sales leaders, product, measurement, creative and solutions engineering to advocate for client needs in order to influence product development and contribute to building a world class team and culture. The ideal candidate is someone who can operate autonomously, is customer obsessed and able to influence clients. Success in this role requires a focus on project and relationship management across time zones and cultures, client education and influence, campaign measurement, and the ability to tell a strong story that shows TikTok's ability to drive client objectives.

Responsibilities

• Become an expert in TikTok's business solutions and be able to clearly articulate how those solutions translate to support our client needs
• Train and manage a global team of individual contributors to serve as external product consultants educating clients and agencies on new alpha and beta product solutions and general best practices that ultimately grow business partnerships
• Develop and maintain strategic client relationships across multiple lines of client businesses and countries to expand TikTok's penetration and contribution of business outcomes.
• Serve as thought partner to Leadership to identify strategic priorities and opportunities for future growth, efficiencies and influence leadership decision-making
• Leverage data to identify consumer trends and create best practices / playbooks that drive client business.
• Coach and develop account managers (CSMs) on consultative, data-driven campaign analysis and selling at scale
• Maintain up-to-date knowledge of TikTok's features and ad units and consult clients on TikTok product offerings and demonstrate expertise of product capabilities, measurement, attribution, and KPIs
• Work closely with product strategy to drive product innovation, collecting advertiser feedback

Qualifications

• Minimum Qualifications
  • Leadership experience in digital advertising, ad sales, or brand marketing, managing large client solutions teams
  • Proven experience managing and mentoring high-performing teams
  • Willing to work in Los Angeles (CA) or New York (NY) with occasional travel across the U.S., Mexico and Brazil
• Preferred Qualifications
  • Proficiency in Spanish and/or Portuguese, a plus, since this role will manage teammembers & oversee markets in NA & LATAM
  • Experience managing advertisers throughout the funnel with a deep understanding of their challenges and objectives
  • Experience building relationships with top marketing decision-makers at brands and agencies
  • Ability to analyze data and identify insights to assess campaign performance
  • Ability to proactively troubleshoot and problem solve quickly and through the proper escalation channels
  • Experience diagnosing and solving technical problems with product and engineering teams
  • Ability to effectively translate technical language to non-technical stakeholders

Job Information

• Location: Los Angeles, CA or New York, NY
• Employment type: Full-time
• Seniority level: Not Applicable
• Job function: Sales and Business Development
• Industries: Advertising Services, Online Media, and Technology, Information and Internet
• Compensation: Base salary range $130,625 - $213,750 annually; compensation may vary outside this range depending on qualifications, skills, and location; Base pay is part of a Total Package that may include discretionary bonuses/incentives and restricted stock units.
• Benefits: Benefits vary by location; includes medical, dental, and vision insurance, 401(k) with company match, paid parental leave, disability coverage, life insurance, wellbeing benefits, and paid time off. Some benefits may be subject to eligibility and location.
• EEO/Legal: TikTok is an equal opportunity employer. For Los Angeles County (unincorporated) candidates, qualified applicants with arrest or conviction records will be considered for employment in accordance with federal, state, and local laws including the Los Angeles County Fair Chance Ordinance and California Fair Chance Act. Our employer policy is to consider criminal history in relation to job duties as described.