Client Solutions Manager - Global Business Solutions - New York

TikTok; New York (NY); On-site; USD 70,800 - 133,334; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Paid personal time

Life insurance

Job summary

A leading global tech company is seeking a Client Solutions Manager in New York to manage client relationships and develop tailored media strategies. The role requires over 4 years of experience in client solutions and advertising, proficiency in data tools, and the ability to thrive in fast-paced environments. Benefits include comprehensive medical insurance and generous paid time off. This position offers the opportunity to drive campaign success and collaborate with cross-functional teams.

Qualifications

• 4+ years’ experience in client solutions, account management, or digital advertising.
• Proficiency in Excel and Data Studio.
• Ability to thrive in a fast-paced environment.
• Experience with performance-driven advertising.
• Track record of driving revenue growth.
• Experience crafting compelling QBRs.
• Familiarity with measurement frameworks.

Responsibilities

• Cultivate strategic partnerships with clients.
• Develop media strategies tailored to client goals.
• Educate clients on TikTok’s products and updates.
• Analyze campaign data for optimizations.
• Coordinate cross-functional teams to deliver account plans.
• Troubleshoot client issues.

Skills

Client solutions experience

Data analysis

Adaptability

Advertising knowledge

Technical problem-solving

Tools

Excel

Data Studio

Job description

Client Solutions Manager - Global Business Solutions - New York

Responsibilities

• Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications.
• Develop and execute media strategies tailored to client goals.
• Leverage deep product expertise to help clients activate full-funnel strategies — from brand awareness to performance — ensuring TikTok’s solutions are effectively aligned to client objectives.
• Educate clients on TikTok’s products, platform updates, and best practices to drive campaign success.
• Analyze campaign data to identify strategic optimizations and upsell opportunities, and provide clients with proactive performance insights and actionable recommendations.
• Coordinate cross‑functional teams and resources to deliver on long‑term account plans and strategic client initiatives.
• Diagnose and troubleshoot client issues alongside cross‑functional teams, such as Product and Engineering.

Qualifications

• 4+ years’ experience in client solutions, account management, digital advertising, AdTech, or a related field.
• Proficiency in analyzing and utilizing data tools such as Excel and Data Studio.
• Ability to thrive in a fast‑paced, rapidly evolving environment.
• Must be willing to work in New York.
• Experience with performance‑driven (programmatic or social) advertising and/or auction‑based ad platforms.
• Proven track record of driving revenue growth, developing media strategy, and managing advertiser relationships.
• Expertise in crafting and delivering compelling QBRs that address client needs and showcase TikTok’s platform capabilities through data‑driven storytelling.
• Familiarity with measurement frameworks and attribution models.
• Experience diagnosing and solving technical problems in collaboration with product and engineering teams.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.

Job Information

• Compensation Description (Annually): Base salary range $70,800 – $133,334.
• Benefits: Day one access to medical, dental, and vision insurance; 401(k) savings plan with company match; paid parental leave; short‑term and long‑term disability coverage; life insurance; wellbeing benefits; 10 paid holidays per year; 10 paid sick days per year; 17 days of Paid Personal Time.
• Employment Type: Full‑time.
• Seniority Level: Mid‑Senior level.
• Industry: Entertainment Providers.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development and Sales