Client Solutions Specialist, FIA-LAAD

IQVIA; Wayne (NJ); On-site; USD 53,000 - 133,000; Full time

Job summary

IQVIA is seeking a client service-focused professional to act as the primary liaison for assigned accounts in the pharmaceutical sector. You will build strong client relationships, expand usage of IQVIA products, and ensure fulfillment of service agreements while addressing complex inquiries.

The role requires a Bachelor's degree and 3–5 years of related experience, with strong communication, training, and presentation skills. Travel to client sites is anticipated up to 10%.

Qualifications

• Bachelor's degree required; related experience preferred.
• 3–5 years of experience in client service or account management.
• Knowledge of client service best practices and pharmaceutical landscape.
• Experience with meetings, presentations and training.
• Proficient in PC applications, especially Excel.
• Strong communication across various organizational levels.
• Proven problem solving, analytical and customer service skills.
• Ability to build and maintain diverse client relationships.
• Good time management and travel up to 10% as needed.

Responsibilities

• Serve as primary liaison between clients and IQVIA for assigned accounts.
• Foster and maintain active business relationships with clients.
• Explain and expand usage of IQVIA deliverables to derive revenue opportunities.
• Monitor performance against service agreements and client obligations.
• Research and respond to complex client inquiries.
• Conduct product/services and process training for clients and staff.
• Lead service meetings at client sites and support account managers.
• Represent IQVIA on external client projects when required.

Skills

Communication skills

Problem solving

Customer service

Presentation

Team collaboration

Education

Bachelor's Degree

Tools

Excel

Job description

Job Overview

Serves as the primary support liaison between the client and IQVIA for part of a large or mid‑sized market or an assigned group. As an expert, maintains post‑sale contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long‑term relationship.

Essential Functions

• Ensures fulfillment of contract specifications or possibly ad‑hoc requests of the customers to build client satisfaction.
• Builds, establishes and maintains effective business relationships with clients to proactively support their needs as their day‑to‑day contact.
• Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
• Monitors performance against existing service agreements and ensures client’s obligations are met.
• Researches, analyzes and responds to client inquiries that may be very complex and non‑routine.
• Conducts product/services and process training for clients and other employees.
• Conducts service meetings at client sites. May partner with the account manager to identify client business issues and provide solutions.
• May represent IQVIA on external client projects.

Qualifications

• Bachelor's Degree
• 3-5 years of related experience
• Broad knowledge of the concepts, practices, and procedures of the client service representative field
• Broad knowledge of IQVIA products and the pharmaceutical industry
• Meeting facilitation, presentation, and training experience
• Proficiency in PC applications, such as Excel
• Works willingly and effectively with others in and across the organization to accomplish team goals.
• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
• Demonstrated problem solving, analytical and strong customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business
• Effective time management skills
• Ability to travel to clients and IQVIA offices as appropriate up to 10%

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $53,000.00 - $132,600.00. The actual base pay offered may vary based on a number of factors including job‑related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part‑time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.