Client Solutions Manager - Tech, Apps & Gaming - Global Business Solutions - San Francisco

TikTok; San Francisco (CA); On-site; USD 85,000 - 142,000; Full time

Job summary

TikTok is seeking a Client Solutions Manager to partner with the sales team and drive revenue through consultative, data-driven engagements. You will negotiate complex opportunities, optimize campaigns, and translate analytics into actionable client outcomes.

As a CSM, you will own post-sale relationships, lead pitches and reviews, and collaborate with product, measurement, and engineering teams to set measurement agendas and drive test-and-learn experiments.

Qualifications

• 2+ years of experience in campaign management with emphasis on mobile app performance advertising.
• Hands-on experience with MAI, AEO, and VO.
• Experience with app measurement platforms (MMPs) such as AppsFlyer or Adjust and familiarity with iOS ecosystem and SKAdNetwork (SKAN).
• Experience in client-facing roles within digital marketing or ad tech, with exposure to auction-based ad networks and performance advertising.
• Strong analytical skills translating data into client-facing insights and actionable steps.
• Experience diagnosing technical measurement or attribution problems with product and engineering teams.

Responsibilities

• Manage and grow post-sale client relationships and revenue with ownership over account health and spend trajectory.
• Become a deep expert in TikTok's performance solutions and provide insight-driven recommendations to clients.
• Drive revenue growth through consultative upsell conversations, new product adoption, and custom strategy development.
• Lead client-facing pitches and business reviews, presenting data-backed recommendations to influence clients and internal stakeholders.
• Own product-led conversations, translating TikTok's capabilities into clear business outcomes.
• Set the measurement agenda for accounts, consulting on setup and running test-and-learn frameworks.
• Identify optimization opportunities to improve campaign performance and scale revenue.
• Demonstrate expertise across your book of business, including escalation and cross-functional collaboration.

Skills

Campaign management

Mobile app performance

MAI/AEO/VO

MMPs (AppsFlyer/Adjust)

SKAdNetwork (SKAN)

Client-facing

Data-driven storytelling

Measurement troubleshooting

Tools

AppsFlyer

Adjust

SKAdNetwork

Job description

Responsibilities

About the Team

TikTok's Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways. The Client Solutions Manager (CSM) will work closely with the sales team as a revenue-focused partner, bringing consultative expertise and a growth mindset to every client engagement. The CSM will be responsible for negotiating and optimizing complex opportunities, using data and analytics to build consultative solutions, and delivering those solutions through compelling, insight-driven client conversations. Success in this position requires a proactive sales mindset, the ability to influence both clients and internal stakeholders, and a talent for translating complex data into clear recommendations that move businesses forward.

Responsibilities

• Manage and grow post-sale client relationships and revenue, with a clear ownership mentality over account health and spend trajectory


• Become a deep expert in TikTok's performance solutions and proactively bring insight-driven recommendations to clients of all sizes


• Drive revenue growth through consultative upsell conversations, new product adoption, and custom strategy development


• Lead client-facing pitches and business reviews, presenting data-backed recommendations and influencing both clients and internal stakeholders to act


• Own product-led conversations with clients and internal stakeholders, translating TikTok's capabilities and updates into clear, compelling business outcomes


• Set the measurement agenda for your accounts, consulting on setup, driving test-and-learn frameworks, and owning results delivery


• Identify and implement optimization opportunities that drive campaign performance improvements and scale revenue across your book of business


• Demonstrate expertise across your full book of business, including escalation, troubleshooting, and cross-functional collaboration with product, measurement and engineering teams


• Set the measurement agenda for your accounts - consulting on setup, driving test-and-learn frameworks, and owning results delivery

Qualifications

Minimum Qualifications

• 2+ years of experience in campaign management, with a strong emphasis on mobile app performance advertising


• Hands-on experience with app campaign strategies, including Mobile App Install (MAI), App Event Optimization (AEO), and Value Optimization (VO)


• Hands-on experience with mobile measurement platforms (MMPs) such as AppsFlyer or Adjust and a working knowledge of the iOS ecosystem and SKAdNetwork (SKAN)


• Experience in client-facing roles within digital marketing or ad tech, with hands-on exposure to auction-based ad networks and performance advertising


• Strong analytical skills with the ability to translate data into client-facing insights and actionable next steps


• Experience diagnosing and solving technical measurement or attribution problems in collaboration with product and engineering teams

Preferred Qualifications

• Deep familiarity with the apps industry - experience working directly at or with apps companies (gaming, fintech, marketplace, on-demand) is a strong plus


• Demonstrated ability to grow account revenue through proactive pitching, upselling, and strategic recommendations


• Experience working with downstream performance KPIs such as first-time depositors (FTD), subscriptions, and ROAS/LTV


• Proven track record of building and delivering pitches that influence both client stakeholders and internal partners to drive incremental investment and prioritization


• Strong communication skills with the ability to simplify complex measurement concepts (SKAN, MMP configuration, incrementality) for non-technical audiences


• Experience managing product testing roadmaps and coordinating measurement experiments with clients

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

For Pay Transparency Compensation Description (Annually) The base salary range for this position in the selected city is $79579 - $142106 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;


2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and


3. Exercising sound judgment.