Client Solutions Manager

The Freeman Company (TFC) Brands; Kearny (NJ); Hybrid; USD 70,000 - 83,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life Insurance

Disability Insurance

Retirement with Company Match

Paid Time Off

Annual Bonus

Job summary

The Freeman Company (TFC Brands) is seeking a Client Solutions Manager – Show Organizer Event Logistics to lead planning and execution of high-impact events. You will serve as the primary contact for clients, guiding budgeting, logistics, and cross-functional coordination from move-in to move-out.

In this hybrid role, you will partner with Show Organizer teams across Creative, Strategy, Sponsorships and Operations, travel to venues as needed, and ensure invoices are accurate and delivered on

Qualifications

• 2+ years of experience in event sales, event account management, event project management, or related event services
• Strong customer service, client relationship management, and organizational skills for complex event programs
• Ability to learn and navigate event management, CRM, project management systems
• Demonstrated ability to manage multiple events, projects, and deadlines in a fast-paced environment
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams) for planning and communications

Responsibilities

• Lead and manage events up to $1 million per event
• Collaborate with Show Organizer clients post-sale to deliver events
• Manage client requirements, expectations, and scope changes per event
• Liaise between client and Freeman departments (Creative, Strategy, Sponsorships, Production, Operations)
• Travel to show locations to manage events from move-in to move-out
• Ensure accurate and timely invoicing to clients
• Upsell additional products/services to existing clients
• Quote prices and manage budgets
• Partner with Business Development and Client Relationship teams to renew client business
• Disseminate client requirements within internal systems for onsite execution
• May lead as primary producer or be part of a team on event execution
• Maintain and grow partnerships with facilities/venues
• Entertain clients as necessary

Skills

Event sales

Account management

Project management

Customer service

CRM

Microsoft Office

Education

Bachelor’s degree preferred

High School Diploma or Equivalent

Tools

CRM systems

Event management software

Job description

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Client Solutions Manager – Show Organizer Event Logistics is responsible for providing clients with a well-rounded planning and service experience. You will be the lead point of contact for planning and execution of events, providing support, consultation, and high-level logistics planning. You will execute the event plan against client’s budget.

This position will support our Show Organizer group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 3-4 days per week. The ideal candidate will be based out of any of the following locations:

• Kearny, NJ
• New York, NY

Essential Duties & Responsibilities

• Able to lead and manage events up to $1 million per event
• Works with Show Organizer clients to produce events once the business has been sold
• Manages client requirements, expectations, and scope changes per event
• Liaison between client and our Creative, Strategy, Sponsorships, Graphic Production, Operations, and other Freeman departments
• Travels to show location to manage event from move-in through move-out
• Responsible for accurate and timely invoicing to be sent to client
• Maintains knowledge of all products and service offerings and assists in upsell to existing clients beyond current contract
• Quotes prices and manages budgets
• Partners with Business Development and Client Relationship teams to renew client business
• Translates client requirements by working within internal systems to disseminate information to appropriate departments in a timely manner to ensure successful onsite execution
• May be primary producing lead or may be part of a team on the execution of events
• Responsible for maintaining and growing partnerships with facilities/venues
• Entertains clients as necessary

Education & Experience

Required

• 2+ years of experience in event sales, event account management, event project management, or a related event services environment
• Strong customer service, client relationship management, and organizational skills with the ability to support complex event programs
• Ability to quickly learn and navigate event management, CRM, project management, and other internal/external business systems
• Demonstrated ability to successfully manage multiple events, projects, and deadlines simultaneously in a fast-paced environment
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams, for event planning, reporting, and client communications

Preferred

• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required

Travel Requirements

Travel 25% to 50%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off
• Salary range of $70,000 - $82,500 annually, based upon experience
• Eligible for an annual bonus of up to 15% of the base salary

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

#TFCBrand