Client Solutions Banker

Bank of America; Phoenix (AZ); On-site; USD 36,000 - 60,000; Full time

Job summary

Bank of America in Phoenix is seeking a customer service professional to engage clients in the lobby and assist with transactions using self-service tools like mobile and online banking. You will educate clients, process cash transactions, and connect customers to solutions that align with their financial goals.

The role requires strong communication, the ability to work weekends or extended hours, and a commitment to providing an outstanding client experience within an in-office setting.

Qualifications

• Enthusiastic, self-starter with a strong work ethic and results focus.
• Collaborates effectively to deliver for clients and team.
• Able to educate clients on self-service banking options (ATM, online/mobile).
• Adapts quickly to new information and technology platforms.
• Follows established processes and complies with laws and regulations.

Responsibilities

• Executes risk culture and strives for operational excellence.
• Builds client relationships to meet financial needs.
• Follows processes to act in the best interest of clients and the bank.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and manages cash responsibilities.

Skills

Customer focus

Relationship building

Problem solving

Time management

Sales orientation

Communication

Education

Bachelor's Degree or equivalent

Job description

Bank of America in Phoenix is seeking a customer service professional to engage clients in the lobby and assist with transactions using self-service tools like mobile and online banking. You will educate clients, process cash transactions, and connect customers to solutions that align with their financial goals.

The role requires strong communication, the ability to work weekends or extended hours, and a commitment to providing an outstanding client experience within an in-office setting.