Client Solutions Banker

Bank of America Corporation; Baltimore (MD); On-site; USD 32,000 - 54,000; Full time

Job summary

Bank of America Corporation is seeking a front-line Customer Service Associate to educate clients about self-service options, process cash transactions, and build relationships to meet financial needs. You will manage center flow, handle appointments and calls, and contribute to a high-quality client experience while adhering to regulatory guidelines.

The role requires weekend availability, strong communication, and the ability to adapt to changing banking products and processes.

Qualifications

• High School Diploma or GED required; customer service experience preferred.
• Cash handling experience and ability to work weekends.
• Strong communication and problem-solving skills.

Responsibilities

• Engages clients in the lobby to educate and assist with self-service banking resources.
• Processes cash transactions accurately for clients.
• Builds client relationships to meet financial needs.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience while following bank policies.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Relationship Building

Education

Bachelor's Degree or business-related Associate’s Degree

Job description

Bank of America Corporation is seeking a front-line Customer Service Associate to educate clients about self-service options, process cash transactions, and build relationships to meet financial needs. You will manage center flow, handle appointments and calls, and contribute to a high-quality client experience while adhering to regulatory guidelines.

The role requires weekend availability, strong communication, and the ability to adapt to changing banking products and processes.