Telephone Banker - Call Center (ACS)

Bank of America Corporation; Chandler (AZ); Presencial; USD 36.000 - 60.000; Jornada completa

Descripción de la vacante

Bank of America in Chandler, AZ seeks a client-focused associate to connect clients with a broad range of financial solutions and to balance service requests with sales opportunities. The role emphasizes understanding life and financial goals and pairing solutions to meet client needs.

The position requires strong communication, problem-solving abilities, and comfort with ongoing learning and change. Weekend/holiday availability is expected as part of a collaborative team.

Formación

• Displays passion for helping clients achieve financial goals.
• Ability to engage clients and explain options in plain language.
• Willingness to work schedule including weekends and holidays.
• Comfort with change and learning new technology/processes.

Responsabilidades

• Build and deepen client relationships by identifying financial needs and recommending products and solutions.
• Respond to inquiries with customized solutions.
• Sell and fulfill banking products including checking/savings accounts, CDs, IRAs, and loans.
• Identify client needs for licensed sales functions and refer to Line of Business partners.
• Quote rates, terms and programs for banking solutions.
• Manage risk in every transaction using available tools.

Conocimientos

Attention to Detail

Client Solutions Advisory

Customer Focus

Problem Solving

Active Listening

Business Development

Consulting

Research

Educación

High School Diploma

Descripción del empleo

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Responsibilities:

• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
• Identifies client needs for licensed sales functions, making referrals to Line of Business partners
• Quotes rates, terms, and programs for banking solutions
• Manages risk in every business, product, and service transaction leveraging available tools

Required Qualifications:

• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
• Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
• Comfortable receiving ongoing performance feedback and coaching
• Comfortable with ongoing change and learning new technology/processes
• Minimum of an intermediate level of proficiency with computers
• Self-motivated with excellent organizational skills
• Strong decision-making and problem-solving skills

Desired Qualifications:

• Experience in the banking/financial industry
• Experience working in a call center
• Experience in telephone sales
• Experience in retail/hospitality sales

Skills:

• Attention to Detail
• Client Solutions Advisory
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Adaptability
• Client Experience Branding
• Customer Service Management
• Issue Management
• Problem Solving
• Active Listening
• Business Development
• Consulting
• Referral Identification
• Research

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40