Client Solutions Architect

Zones, LLC; San Francisco (CA); Remote; USD 167,000 - 198,000; Full time

Job summary

An established industry player is seeking a Client Solutions Architect to join their dynamic team in San Francisco. This remote role focuses on driving revenue growth through client acquisition and satisfaction while leading innovative IT solutions across various sectors. The ideal candidate will leverage extensive experience in IT infrastructure, strong business acumen, and exceptional communication skills to foster relationships and deliver tailored solutions. With a collaborative and supportive environment, this position offers a unique opportunity to impact clients positively while working with cutting-edge technologies. If you're passionate about technology and client success, this is the perfect role for you.

Benefits

Medical/Dental/Vision Coverage

401(k) Plan with Matching

Paid Time Off

Life Insurance

Qualifications

• 12+ years in IT Infrastructure Services, including 5+ years in pre-sales.
• Strong understanding of client IT architecture and business goals.

Responsibilities

• Lead client acquisition and satisfaction initiatives to drive revenue growth.
• Collaborate with sales and solutions teams to identify and win opportunities.

Skills

Business Acumen

Communication Skills

Networking Expertise

Sales Strategy

Client Relationship Management

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Engineering

Bachelor's Degree in Business

Tools

Salesforce

Microsoft Office Suite

Job description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.^TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

This is a remote position - we prefer this person to be based in San Francisco, CA. The candidate should have the ability to occasionally meet or work onsite, or travel to client or company locations as necessary.

Position Overview:

The Client Solutions Architect is part of the West Region solutions team dedicated to client accounts in the assigned region. The CSA is accountable for initiating, leading and solutioning the following types of opportunities:

• Hardware and Software products for Data Center, Networking and Security
• Professional and Managed Services opportunities across Digital Workplace, Cloud & Data Center, NextGen Networking and Cybersecurity

This role is responsible for revenue growth through client acquisition, retention and satisfaction along with achieving operating/margin targets and continuous improvement.

This will be achieved by:

• Understanding the client’s business, IT architecture, initiatives
• Developing deep and broad relationships with key client stakeholders
• Prospecting, leading the solutioning, and winning opportunities

This role requires travel to meet clients / partners at short notice (within 1-2 days). Though we expect travel to be around 50%, candidates should not have recurring travel constraints in order to meet these expectations for travel at short notice.

What you’ll do as Client Solutions Architect:

• Attend Sales Enablement sessions conducted by the respective teams. Provide added insights to the sales team on the products and services we are offering our clients. Evangelizing new technologies, solutions, methods & trends.
• Working with the Sales team to identify opportunities proactively.
• Pipeline management and forecasting of product and services revenue/GM for defined market.
• Ensuring a thorough understanding of Zones Product, Services and Solutions offerings, capabilities, differentiators.
• Qualifying the opportunity and doing a high level scoping so as to be able to bring in the right experts.
• Bringing in the right solutioning experts, as necessary, to do the Discovery exercise with the client. Ensuring that the solutions team has all the right data points and insights to be able to create the winning solution.
• Having a clear win-strategy, win theme and ensuring that the win themes are reflected in every interaction with the client as well as in our proposal.
• Working as part of the Solution Development team to create responses to customer RFPs and technical solution components of SOW.
• Develop pricing and create technical documents applicable to solution/service offering.
• Establish and maintain strong relationships with key OEM and delivery partners and collaborating with them for specific pursuits.
• Prepare high-level design documents and presentations that clearly describe design principles, including the rationale and potential implications of decisions/options.
• Conduct design sessions, capabilities and solution presentations for customers and OEM partners.
• Identify the key OEMs that are critical to Zones success specific to each account.
• Collaborate with OEMs to evangelize Zones’ offerings and capabilities and develop joint GoTo Market plans for specific accounts as well as the geographic area as a whole.
• Influence OEMs to provide Deal Registration by communicating the value that Zones can provide.
• Work with Delivery partners, when necessary, to ensure we get a winning price working with Clients.
• Align with the Client CIO/CTO agenda and establish and maintain relationships with key client stakeholders in their organization.
• Build and Maintain Relationships, Particularly Technical Relationships in Assigned Accounts as Appropriate to Farm Additional Opportunities.
• Perform Short Term Billable Engagements to Keep Skill Set Sharp, Offset Some Cost of Sales. These are generally Assessment, Proof of Concept, or Architectural type of Engagements.
• Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client’s needs into technology solutions.
• Ensure Customer Satisfaction Levels with Stated Goal of 100%.
• Support other SAs sales Activities as appropriate utilizing your Subject Matter Expertise.
• Support other Geographic Areas and Practices as Needed based on Skillset, Demand, and Availability.
• Keep Pipeline, Forecast, Time and Billing, Project and Activity Reporting Current based with Defined Tools and Meeting Submittal Deadlines.

What you will bring to the team:

• Bachelor’s degree in Computer Science, Engineering, Business or related discipline; equivalent years of experience is acceptable.
• Minimum 12 years of experience in an IT Infrastructure Services space in the Enterprise environment and a minimum of 5 years in a pre-sales role.
• Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective.
• Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business.
• Ability to communicate effectively with clients, colleagues and management.
• Professional, business-focused attitude and courteous manner towards clients, partners, and peers.
• Ability to travel an average of 50% of the time.
• Focused expertise in Networking with the ability to lead opportunities across other practice areas as well – Digital Workplace, Cloud, Data Center and Security.
• CCIE (or higher) certification.
• Strategy & technology consulting experience applying technology to strategic business problems around infrastructure, device management and end user computing.
• Core understanding of cloud-based computing and knowledge of industry leading offerings.

Compensation:

Qualified candidates can expect a salary range of $167,000 - $198,000 + bonus.

#LI-LM1

#LI-Remote

Zones offers a comprehensive Benefits package:

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from an employee’s Form I-9 to federal records to confirm their eligibility to work in the United States.