Client Solution Technician

Socket.dev; Franklin (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Love's Travel Stops and Country Stores is seeking a Client Solution Technician to support carriers and merchants on our in-house platform, resolving escalated issues and guiding product adoption.

You will work closely with internal teams to ensure effective platform utilization, proactive risk monitoring, and high customer satisfaction, while documenting interactions and sharing best practices.

Bachelor’s degree preferred or equivalent experience; 2–4 years in customer support or related field.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 2–4 years of experience in customer support or related field.

Responsibilities

• Resolve escalated or moderately complex customer issues using established processes.
• Support onboarding, training, and product adoption.
• Monitor customer activity and identify risks.
• Partner with internal teams to address customer needs.
• Manage and prioritize customer inquiries.
• Provide guidance on platform functionality and best practices.
• Support customer business reviews.
• Identify opportunities to improve the customer experience.
• Maintain documentation of customer interactions.
• Troubleshoot issues and assist with enhancements.
• Support broader team initiatives.

Skills

Troubleshooting

Customer support

CRM experience

Analytical skills

Transportation knowledge

Communication skills

Time management

Attention to detail

Multitasking

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Support platforms

Job description

Welcome to Love's! The Client Solution Technician supports carriers and merchants using the in-house platform by resolving escalated customer issues and supporting ongoing product adoption. This role applies established processes while exercising judgment to address moderately complex issues. The technician works closely with internal teams and customers to ensure effective platform utilization, customer satisfaction, and continuous improvement of the customer experience.

Job Functions:

• Resolve escalated or moderately complex customer issues using established processes and troubleshooting techniques
• Support customer onboarding, training, and product adoption
• Monitor customer activity and identify risks, escalating when appropriate
• Partner with internal teams to address customer needs
• Manage and prioritize customer inquiries
• Provide guidance on platform functionality and best practices
• Support customer business reviews
• Identify opportunities to improve the customer experience
• Maintain documentation of customer interactions
• Troubleshoot issues and assist with enhancements
• Support broader team initiatives

Experience and Qualifications:

• Bachelor’s degree preferred or equivalent experience
• 2–4 years of experience in customer support, account management, or related field

Skills:

• Hard Skills

• • Ability to troubleshoot moderately complex issues

• Working knowledge of customer support practices

• Strong analytical skills

• Experience with CRM or support platforms

• Knowledge of transportation or fleet operations (preferred)

• Soft Skills

• • Strong communicationskills

• Relationship-building ability

• Organizational and time management skills

• Attention to detail

• Customer-focused mindset

• Ability to manage multiple priorities

Work Environment:

• Prolonged sitting, some bending and stooping

• Eye strain (screen use)

• Manual dexterity sufficient tooperatea computer keyboard

• Occasional lifting of up to 25 pounds

• Requires normal hearing and vision

• Additionalhours may be necessary

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.