Client Site Liaison II - (Laboratory Send-Outs Technician)

ARUP Laboratories; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

ARUP Laboratories seeks an on-site Client Site Liaison II at Cardinal Glennon Children's Hospital in St. Louis, MO. You will act as the primary conduit between the hospital client and ARUP teams, ensuring smooth specimen submission and service delivery.

Role requires handling and shipping compliance, accurate documentation, and strong client communication. Work is performed at the client site with standard 40-hour weeks and full-time commitment.

Qualifications

• Experience as a client liaison or similar role.
• Ability to read and apply SOPs and regulatory guidelines.
• Certification for Handling, Packing and Shipping Infectious Substances.
• Familiarity with CAP, NY and other regulatory requirements.
• Strong record-keeping and documentation skills.

Responsibilities

• Serve as on-site liaison between client and ARUP teams.
• Pour off, label and process specimens per ARUP SOPs.
• Ensure DOT/IATA shipping guidelines are followed.
• Maintain records, inventories and supplies for testing.
• Respond to client questions and coordinate with couriers.
• Communicate test requirements, fees and turnaround times.

Skills

Client liaison

Communication

Documentation

People skills

Tools

ARUP LIS

ARUP Connect

Job description

Cardinal Glennon Children's Hospital

Cardinal Glennon Children's Hospital

Schedule

Monday - Friday (40 hrs/wk)

8:00 AM - 4:30 PM

Department

Client Site Liaisons - 916

Primary Purpose

This position is for an on site processor at Cardinal Glennon Children's Hospital in St. Louis, Missouri. The Client Site Liaison II works at the client site and acts as a liaison between the client and ARUP’s Client Relations Training, Business Development, Technical, Marketing and Support Services division to include Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling. The Client Liaison II interacts with clients to resolve issues related to specimen submissions and acts as a resource for client questions. Aliquot, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory. Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines.

About ARUP

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions

• Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory
• Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines
• Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances
• Be familiar with all aspects of packing and transport of Category A, Category B
• Detect and resolve issues related to test or specimen submissions before shipping to ARUP.
• Receive and initiate calls between the client site and ARUP
• Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors
• Assist in distributing technical information, hotlines, test bulletins and company updates to the client
• Keep the client current on all value added services that ARUP supports, such as ATOP, Connect and Consult
• Research pending test lists for ARUP specimens
• Reads, understands and complies with SOP’s related to the position
• Order and maintain supplies related to ARUP testing, keeps required inventories on hand
• Employee may be asked to locate ARUP documentation for Public Health reporting. The individual does not report the results to a public health agency
• Be familiar with CAP, NY and other regulatory agency requirements where applicable
• Maintain contact with the local and regional couriers to ensure shipment schedules are maintained, retrain as necessary
• Maintain required records and documentation
• Be competent with Clients LIS, ARUP Connect
• Other duties as assigned

Physical And Other Requirements

• Stooping: Bending body downward and forward by bending spine at the waist.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
• Communicate: Frequently communicate with others.
• PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies.
• ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.