Client Site Liaison II - (Laboratory Send-Outs Technician)

Arup; St. Louis (MO); On-site; USD 30,000 - 41,000; Full time

Job summary

ARUP Laboratories in Saint Louis, Missouri, is seeking a Client Site Liaison II at Cardinal Glennon Children's Hospital. The on-site role acts as a liaison between the client and ARUP’s teams to resolve specimen submissions and ensure proper handling and shipping under DOT/IATA guidelines.

Requires a science degree with experience in specimen processing or lab settings. Preferred ASCP certification and familiarity with ARUP Connect and LIS systems.

Qualifications

• High School Diploma or Equivalent or better.
• Associates or Bachelor's degree in Biological Sciences preferred.
• Experience in specimen processing, phlebotomy, or lab setting is required.

Responsibilities

• Pour off, label and process specimens as they become available.
• Prepare specimens for transport following DOT/IATA guidelines.
• Maintain records and communicate with client site and ARUP teams.
• Ensure readiness of supplies and familiarity with QC/Compliance SOPs.
• Maintain contact with couriers and ensure shipment schedules.

Skills

Client liaison

Communication

Attention to detail

Time management

Multitasking

Education

High School Diploma or Equivalent

Associates Degree in Biological Sciences

Bachelor's Degree in Biological Sciences

Tools

ARUP Connect

Laboratory Information Systems (LIS)

DOT/IATA guidelines

Job description

Client Site Liaison II - (Laboratory Send-Outs Technician)

Job Category : Service Support

Requisition Number : CLIEN023302

• Posted : September 23, 2026
• Full-Time
• Hourly Range : $21.50 USD to $30.08 USD

Locations

Showing 1 location

Saint Louis, MO 63104, USA

Description

Cardinal Glennon Children's Hospital

Schedule :
Monday - Friday (40 hrs/wk)
8:00 AM - 4:30 PM

Primary Purpose :
This position is for an on site processor at Cardinal Glennon Children's Hospital in St. Louis, Missouri.The Client Site Liaison II works at the client site and acts as a liaison between the client and ARUP’s Client Relations Training, Business Development, Technical, Marketing and Support Services division to include Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling. The Client Liaison II interacts with clients to resolve issues related to specimen submissions and acts as a resource for client questions. Aliquot, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory. Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines.

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions

• Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory
• Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines
• Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances
• Be familiar with all aspects of packing and transport of Category A, Category B
• Detect and resolve issues related to test or specimen submissions before shipping to ARUP.
• Receive and initiate calls between the client site and ARUP
• Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors
• Assist in distributing technical information, hotlines, test bulletins and company updates to the client
• Keep the client current on all value added services that ARUP supports, such as ATOP, Connect and Consult
• Research pending test lists for ARUP specimens
• Reads, understands and complies with SOP’s related to the position
• Order and maintain supplies related to ARUP testing, keeps required inventories on hand
• Employee may be asked to locate ARUP documentation for Public Health reporting. The individual does not report the results to a public health agency
• Be familiar with CAP, NY and other regulatory agency requirements where applicable
• Maintain contact with the local and regional couriers to ensure shipment schedules are maintained, retrain as necessary
• Maintain required records and documentation
• Be competent with Clients LIS, ARUP Connect
• Other duties as assigned

Physical and Other Requirements:

Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently communicate with others.

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies.

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Education

Required

High School Diploma or Equivalent or better.

Preferred

Associates Degree or better in Biological Sciences or related field.

Bachelor's Degree or better in Biological Sciences or related field.

Experience

Required

Bachelor’s degree in science or related with one (1) year of experience in specimen processing, phlebotomy or lab experience in a laboratory setting

Or Associate's degree and two (2) years of specimen processing, phlebotomy or lab assistant experience in a laboratory setting Or one (1) year of specimen processing at ARUP labs

Or High school diploma or equivalent and three (3) years of specimen processing, phlebotomy or lab assistant experience in a laboratory setting

Type 30 words per minute

Preferred

Medical Laboratory Technician certification from ASCP

Experience in all areas of Specimen Processing

Experience processing reference laboratory specimens

Experience using ARUP Connect and Lab information systems

Intermediate level computer skills and knowledge including word processing, laboratory information systems and/or hospital information systems

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.