Client Services Technician

Diné Development; Dayton (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Diné Development is seeking a Computer Service Technician to support Wright Patterson Air Force Base. The role includes troubleshooting, maintaining computer systems, and providing technical support, requiring an Active DoD Secret Clearance and relevant IT certifications. Join a team focused on enhancing military efficiency through innovative technology solutions.

Qualifications

• Active DoD Secret Clearance required.
• Must have one IAT Level II certification: CCNA Security, Security+ CE, etc.
• Minimum 6 months to 3 years of relevant experience.

Responsibilities

• Provide hardware/software support and installation.
• Diagnose, repair, and manage IT systems and peripherals.
• Ensure applications and hardware meet user requirements.

Skills

Troubleshooting

Technical Support

System Upgrades

Network Monitoring

Data Security

Education

High School Diploma

Tools

Windows

MS Office

Active Directory

Job description

Job Summary:

DDC IT Services is seeking a Computer Service Technician to join our Wright Patterson Air Force Base Team. The candidate must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate

This resource will be working directly with other Service Technicians to provide primary, secondary and/or advanced support to senior Air Force personnel tasked with maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support.

Duties for the Computer Technician will include installing software patches, diagnosing, and repairing problems, monitoring networks, repairing server errors, resolving hard disk failures, configuring software and drivers, performing regular system upgrades, promoting data security, managing workstations, and writing documentation on computer best practices. Your outstanding tech expertise and knowledge of IT infrastructure will assist our organization in improving efficiency, achieving key metrics, enhancing customer service, and ensuring that our computer systems are optimized for day-to-day operations.

*Position is contingent upon contract availability*

Job Duties and Responsibilities:

Main Responsibilities:

• Provide hardware/software support - installation, update, configure, troubleshoot• Provide support for all IT equipment - servers, PCs, printers, scanners, laptops, switches, routers, PDAs, video conferencing and projection systems, and external peripherals• Ensure applications and hardware meet end user requirements• Support CAC (common access card) deployment and card readers, middleware and PKI certs• Support onsite and remote customers as required• Support software and hardware refresh/upgrade/configuration efforts - Windows, MS Office, MS Active Directory• Coordinate warranty repair operations with vendors

What We're Looking For:

Computer service personnel to provide varying levels of support depending on your background and expertise.

Level 1, Initial Contact and First Touch Resolution: Accepting calls from customers and resolving issues by phone, generate incident reports (trouble ticket) describing the problem, being sure to note pertinent user information (e.g., location or asset), providing initial troubleshooting to resolve the issue, if possible, either by walking the customer through the problem or by taking control of their desktop remotely

Level 2, This position works the issues not resolved at Level 1. Detailed or Remote Resolution: A service desk Computer Service Technician works incidents not resolved at Level 1 Enterprise Service Desk by using detailed problem analysis and remote management techniques to resolve the incidents. Resolve VIP service requests within the SLA.

Level 3, Touch Labor: This position works the issues not resolved at Level 2 or may require further troubleshooting or hands-on support. To include disassembling/reassembling computer systems. Imaging systems, data transfer and re-installing required software. Support printers and scanners ie) HP, Lexmark, Fugistu. If necessary, a CST may be dispatched to the user’s location.

Job Requirements (Education/Skills/Experience):

Active DoD Secret Clearance

• One of the qualifying IAT Level II certification: -CCNA Security-CSA+-GICSP-GSEC-Security+ CE-SSCP
• Minimum High School completion
• 6 months -3 Years’ experience

#ddcitservicesjobs

Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC’s ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

#LI-DNP

About UsDine Development Corporation (DDC) delivers a robust suite of IT solutions designed to help our clients address the challenges of the digital revolution and embrace the opportunities of digital transformation. We provide a full spectrum of IT solutions that support clients in the defense, healthcare, national security, law enforcement, and intelligence communities. With a central focus on innovation, we translate modern technologies, industry best practices, and proven methodologies into client-driven solutions. Our teams of technologists are organized around digital solutions in the areas of systems/software engineering, data management, cloud adoption, and cybersecurity. As thought leaders and strategic partners, we provide a deliberate mix of people, processes, and technology to advance mission goals. Our IT companies have been consistently recognized for driving mission success through process efficiencies, reduced costs, and exploited technologies