Client Services Support (Administrative Officer I) - Non-Merit

Baltimore County; Towson (MD); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading county government is seeking an Administrative Officer I to provide routine administrative and technical support. The role requires strong customer service skills and the ability to manage social media content while ensuring effective communication within the office. Candidates must possess a high school diploma and four years of relevant experience. The position involves a variety of tasks including answering inquiries, managing office communications, and assisting visitors.

Qualifications

• Four years of experience in a customer service environment.
• Ability to operate office machinery and follow directions.

Responsibilities

• Receives and directs incoming telephone calls.
• Creates and manages social media content for BCOH.
• Operates office machinery and performs routine filing.

Skills

Communication

Customer Service

Computer Literacy

Education

High School Diploma

Tools

Microsoft Programs

Job description

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in the Department of Housing and Community Development.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotionsand changes in job duties due toreclassificationas separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You can attach your transcript(s) or license(s) to your application. Unofficial Copies are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Under general supervision of the Ombudsman, provides routine administrative and technical support, such as sorting and distributing mail, answering phones, monitoring all social platforms, and directing visitors.

Essential Duties

• Receives and directs incoming telephone calls.
• Answers inquiries and provides routine information to the public.
• Receives and directs visitors, and may serve as receptionist.
• Receives, sorts, and delivers intra and inter-office communications, packages, and other materials.
• Performs routine filing of documents according to established office procedures.
• Operates office machinery, such as photocopiers and scanning including performing minor maintenance repairs; operates multi-line telephones, and Elite for retrieval of data.
• Create, curate and manage social media content for BCOH while engaging with followers and clients timely and professionally.
• Monitor and manage online reputation and take necessary action to mitigate negative feedback or comments.

Examples of Other Duties

• Performs other related duties as required.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this classification. They may not include all of the duties of each position in this classification. Each position in this classification may not be required to perform all of the duties listed.)Possession of a high school diploma or an appropriate equivalent

Plus

Four years of experience in a customer service environment.

(Additional education may be substituted on a year-for-year basis for the required experience. Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education.)

Knowledge, Skills, and Abilities

• Ability to communicate orally.
• Ability to learn office procedures.
• Ability to operate office machinery as listed in essential duties.
• Ability to read. Ability to follow directions.
• Ability to get along with others.
• Ability to concentrate.
• Computer Literate; Microsoft Programs

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferredqualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).

Mail or deliver documents to:
ATTN: Client Services Support (Administrative Officer I) - Non-Merit
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You can attach your transcript(s) or license(s) to your application. Unofficial Copies are acceptable.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Certified Housing Specialist Certification within 1 year of employment.

Physical and Environmental Conditions
The work of this classification is essentially sedentary but may include the operation of office equipment and occasional walking, standing, or other limited physical activities.

Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete an employment investigation, including, but not limited to criminal background, education, and fingerprinting checks.